Partners: VMware's Public Cloud Too Expensive, Lacks Unique Services

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VMware's vCloud Hybrid Service may yet fulfill its promise of being a "safe landing place" in the public cloud for customers running VMware server virtualization in their data centers.

But after nearly a year on the market, VMware partners say vCloud Hybrid Service -- also known as vCHS or "V-cheese" -- hasn’t been selling as well as the Palo Alto, Calif.-based vendor expected.

None of the half-dozen partners CRN spoke with for this story would speak on the record. But the consensus that emerged from those interviews is that vCHS, in its current form, is too expensive for the functionality it provides and also lacks unique, compelling features.

VMware began selling vCHS last September. Earlier this year, VMware started pushing disaster recovery-as-a-service (DRaaS) and desktops-as-a-service (DaaS) as marquee offerings for vCHS.

[Related: Microsoft Exec Touts Hybrid Cloud Approach, Tells VMware 'You Can't Dabble In Public Cloud']

But the DRaaS service, launched in April, is a bare-bones offering that only fits a small number of use cases, according to VMware partners who have worked with it.

One partner told CRN VMware's DRaaS on vCHS could be a fit for small and medium businesses that don't have any sort of disaster recovery in place.

"VMware's DRaaS is better than nothing, but until they make it more scalable and add some automation, like Site Recovery Manager, then it will remain a niche SMB play, in my opinion," the partner said.

Another VMware partner had a more blunt assessment of the service, describing it as "barely functional" in an interview with CRN. "If you have more than 10 VMs to fail over, it's not a workable solution," the partner said.

CRN reached out to VMware for comment and will update if the company responds.

In VMware's second-quarter earnings call last week, COO Carl Eschenbach spoke of "very good uptake" for vCHS with enterprise customers.

Eschenbach also noted that VMware's hybrid cloud business grew nearly 80 percent year-over-year in the quarter, but that number also includes sales from VMware's vCloud Service Providers, so it's unclear how much public cloud VMware is selling itself.

At VMworld, VMware is expected to talk about new features and services it's bringing to vCHS, including database-as-a-service, object storage and auto-scaling. This could help make the offering more enticing to enterprises, according to partners.

NEXT: More Reasons Partners Think VMware Is Having Trouble In Public Cloud

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