Companies With A Hybrid Workforce Flock To The Cloud; On-Prem Capabilities Need To Be Correctly Replicated

NWN Carousel has witnessed an “acceleration of solutions moving to the cloud” including for hybrid work, communications and for contact center.

“There was a lot of software capabilities and business capabilities that resided on-premise. Now that these technologies are moving to the cloud, but for capabilities that were required—like analytics, and fault correlation, and business analysis of my environments and different environments—that capability needs to be replicated the correct way in the cloud,” said Sullivan.

NWN Carousel’s CEO said businesses are searching for a one-stop-shop and single pane of glass view of all their cloud analytics and analysis, which is why the company’s Experience Management Platform (EMP) is gaining “incredible” market adoption.

“So you’re in the cloud and you have all these different environments, different technologies,” he said. “A customer right now wants to have that single pane of glass that they can leverage and use.”