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Facebook, Instagram, WhatsApp Struggle With Partial Outage

Facebook says it’s experiencing ‘degraded performance across our platform API endpoints.’

Facebook and its sister apps Instagram and WhatsApp were suffering from a partial outage Wednesday impacting their users' ability to share photos and videos.

Facebook was up, but the world's largest social network was failing to load images. Instagram was experiencing difficulties with its Stories feature that posts temporary photos and videos, while WhatsApp users complained they couldn't send photos or video messages.

According to Facebook’s platform status page, the service at 10:17 a.m. PT was “experiencing degraded performance across our platform API endpoints. We are working on a fix that will go out shortly.” The page indicated that the company was dealing with a “partial outage.”

The problems across the three platforms, all owned by Facebook, started around 8 a.m. Eastern, based on reports on Twitter and outage monitor downdetector.com.

[Related: ‘Something’s Not Quite Right’: Slack Outage Affecting Users Around Globe]

"We’re aware that some people are having trouble uploading or sending images, videos and other files on our apps. We're sorry for the trouble and are working to get things back to normal as quickly as possible. #facebookdown," Facebook wrote on its Twitter account.

Those three sites faced similar problems in March.

After nearly a full day of fielding complaints from disgruntled users and developers, Facebook revealed that global service disruption was caused by a server configuration change.

In that March 13 outage, the Facebook Platform used by developers to build apps on Facebook changed from reporting health to notifying users of a partial outage. The current disruptions have not impacted the developer platform.

Before that, Facebook suffered two outages last November and another one before that in August.

The outage on Nov. 12, 2018 impacted the company's enterprise collaboration tool, Workplace.

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