Oracle Places Its Bets On The Rise Of Digital Assistants In The Workplace

Within two years, Gartner predicts that 25 percent of workers will interact with a virtual assistant on a daily basis. Oracle is ready for the demand, according to its VP of AI and Digital Assistant Suhas Uliyar, who recently discussed the latest updates to Oracle’s Digital Assistant in an interview with CRNtv.

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“We have over 350 customers who have gone live with it,” said Uliyar. “We are seeing a lot of partners who see this as an opportunity to help their customers start their AI journey with the digital assistant.”

Oracle released its Digital Assistant in Oct. 2018. Initially, it was embedded into collaboration tools like Facebook Messenger, Slack and Amazon Alexa. Users could also build it into their websites or access it through a mobile app. Oracle has now updated the solution so that users can simply use their voice to access their applications through the digital assistant.

“You can now talk to your applications or ask complex normal conversations that we have in our daily life with our applications,” said Uliyar.

[Related: Oracle Unveils Ground-Up Overhaul Of Partner Program]

Uliyar shared a customer success story involving Hermes, a European parcel delivery service.

“So, they are using the digital assistant to deflect the calls where it can answer for you. So, if you ask: Where’s my parcel? It will say: It’s on the truck – or wherever it is. They’ve been able to get 40 percent deflection this.”

Oracle has also integrated the solution with Microsoft Teams. For more coverage, watch CRN’s video above.