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Zoom Outage Hits Tens Of Thousands Of Users

David Harris

“We are aware of issues currently impacting Zoom,” said San Jose, Calif.-based Zoom in a Twitter post. “Our engineering team is investigating this matter. Please follow status.zoom.us for updates.”

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Zoom Video Communications suffered a brief major outage on Thursday with tens of thousands of users unable to use the company’s videoconferencing software.

Downdetector reported that the outage began at around 10:30 a.m. ET with more than 34,000 reports of outages as of 11:11 a.m. ET. Tghe outage-tracking website showed outages were reported around the U.S. in Boston, New York City, Washington, D.C. and San Francisco.

Zoom has said it serves users from various co-located data centers located throughout the world and also uses Amazon Web Services and Oracle Cloud for the hosting of “certain critical aspects of our business, as well as Microsoft Azure for limited customer-specified managed services,” according to a recent regulatory filing from this past July.

[RELATED STORY: Zoom Intros First Native Cloud Contact Center Product Following Terminated Five9 Deal]

“We are aware of issues currently impacting Zoom,” said San Jose, Calif.-based Zoom in a Twitter post at 11:22 a.m. ET. “Our engineering team is investigating this matter. Please follow status.zoom.us for updates.”

But by 11:37 a.m. ET, Zoom displayed a message on its service status page saying, “We have resolved the issue causing users to be unable to start and join Zoom Meetings. We will continue to monitor and provide updates as we have them.”

CRN has reached out to Zoom for comment on the outage.

Meanwhile, Zoom users took to Twitter to complain.

“Zoom’s outage derailed an event I’d been planning for weeks and for which I allowed myself to be genuinely excited. Is this how blood feuds begin?” said the Associated Press’ Mallika Sen.

Another Twitter user, Morgan Clendaniel, said: “Maybe a good way to tell whether a company actually needs to return to the office or not is whether a Zoom outage actually ruins the day or not. IMO, if you‘re having so many meetings you have other, bigger issues.”

The outage forced many events to be postponed or canceled. The Center for Ethnic Studies at Ohio State University tweeted that one of its events had to be postponed because of the outage.

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