Zoom Outages Interrupt Work-From-Home Capabilities

The popular online videoconferencing company said it’s ‘working on a fix.’


Zoom is experiencing a partial outage Monday morning that’s preventing users from accessing its meetings and video webinar capabilities.

The San Jose, Cali.-based company, whose cloud-based online videoconferencing has become a linchpin during the new work-from-home era forced by the coronavirus (COVID-19) pandemic, acknowledged at 8:51 a.m. EST today that it was receiving reports of users being unable to visit the Zoom website (Zoom.us) and unable to start and join Zoom Meetings and Webinars.

An hour later, Zoom said it had identified the issue and was working to resolve it.

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“We have identified the issue causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars, and we are working on a fix for this issue,” the company said in a post on its “Zoom service status” page.

The company also is experiencing problems with the web portal and web client for its website.

All other Zoom capabilities -- Zoom Phone, Chat, its conference room connector, cloud recording, meeting telephony services, and Zoom developer platform -- were reported as operational.

The independent Downdetector website, which offers real-time status and outage information for companies and services, reported 15,962 reports of problems with Zoom as of 9:48 a.m. Seventy-six percent of those problems were described as log-in issues.

Zoom is providing updates on its service status page and Twitter account.

In April, CRN reported that Zoom had selected Oracle as its cloud infrastructure provider for its core online meeting feature as demand for its services was skyrocketing. A Zoom spokesperson at the time said the company was teaming with Oracle on its latest expansion to provide multi-cloud solutions to it customers and would maintain its cloud relationships with Amazon Web Services and Microsoft.