Addigy Launches AI-Powered Suite To Automate Apple Device Management For MSPs

‘Organizations need to be able to proactively secure these devices even before patches are even available, and they have to act quickly with patches as well,’ says Jason Dettbarn, Addigy founder and CTO.

Addigy launched its new Addigy Intelligence Suite bringing AI-driven automation, reporting and security controls directly into its Apple device management platform to help MSPs automate tasks, generate reports, and audit and write scripts.

“Most MSPs had 10 percent or less Apple devices, and it has been growing feverishly,” Jason Dettbarn, Addigy’s founder and CTO, told CRN.

That growth creates a problem for MSPs that have typically had fewer Apple devices to manage. Apple management can require different expertise and workflows and Addigy Intelligence Suite closes that gap. Its AI Script Assist can write and audit scripts and recommend actions, while the company’s Model Context Protocol (MCP) capability allows AI agents to interact with Addigy’s device-management control plane.

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The key, said Dettbarn (pictured above), is that automation doesn’t mean handing the reins entirely to AI.

“Customers can first engage with it with a human in the loop, with observability, and then sort of crank up what they do,” he said.

He added that AI operates within its own infrastructure rather than sending customer data to outside frontier AI models. And administrators can establish policies and permissions governing what the AI and connected agents are allowed to do.

Tim Pearson, owner of Seattle-based CreativeTechs, has used Addigy to manage customers’ Apple devices for more than a decade.

“They really understand the Apple ecosystem, including a lot of the little Apple-specific things that can make managing Macs different from everything else,” Pearson told CRN. “We honestly couldn’t do what we do, at the level we do it, without them.”

He began using Addigy’s Script Assistant while it was still in beta and quickly made it part of his MSP’s regular workflow. Rather than starting from scratch, IT teams can use the tool to understand existing scripts, assess risks and modify them for specific needs.

“Being able to drop a script in and get a plain-English explanation of what it’s doing, what the risks are, and what I should expect it to do saves me a ton of time,” he said. “Being able to have it clean up or improve the script with a click feels a little like cheating.”

For MSPs, that could be important as they take on more responsibility for security across multiple customer environments.

Dettbarn pointed to the growing challenge of vulnerabilities for which a software patch isn’t immediately available. Instead of waiting for a vendor fix, MSPs more and more need tools that can identify risks and take proactive action across fleets of devices.

“Organizations need to be able to proactively secure these devices even before patches are even available, and they have to act quickly with patches as well,” he said.

The suite also targets shadow AI. With Addigy’s AI compliance benchmarks, MSPs can identify permitted and prohibited AI tools, while its DNS controls can be used to block traffic to unauthorized services.

Dettbarn sees the broader opportunity in using AI and automation to manage Apple environments in a way that resembles the way MSPs manage Windows environments.

“They’re going to have to do more with less people,” he said. “They have to thread the needle with, ‘Trust us as an MSP that we’re using the right AI tools to do this.’”