10 Most Popular Ticket Management Vendors
The incident management space has drawn both mainstream and specialized vendors, though more than half of support organizations use one of just three solutions. (From ITBestOfBreed.com)
CRN Managed Services News
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Top 5 Marketing Tech Opportunities For 2016 And Beyond
Spending on marketing technology is expected to reach $32 billion by 2018. According to IDC, solution providers are uniquely suited to win a slice of that as it recommends companies invest in marketing-as-a-service (MaaS) solutions. (From ITBestOfBreed.com) -
5 Opportunities For Service Providers In 2016
As corporate IT organizations outline their priorities and prepare for the pressures that await them in 2016, there are five trends that could spell opportunity for service providers. (From ITBestOfBreed.com) -
Report: Cognizant, NTT, Atos Compete To Buy Perot Systems From Dell
Dell partners in recent months have told CRN they welcome the divestitures, saying jettisoning some business units will create opportunities and help focus Dell after the EMC acquisition. -
CRN Exclusive: LogicMonitor Tightens Product Ties With Autotask, ConnectWise
IT infrastructure monitoring platform provider LogicMonitor, citing a need to help managed services provider partners, has updated its integrations with service platform vendors Autotask and ConnectWise. -
The 10 Biggest Managed Services Stories Of 2015
MSPs have in 2015 sought out more applications around the cloud and telecom through acquisitions, partnerships and organic practices to better differentiate themselves and avoid commoditization. -
The 10 Coolest Managed Services Offerings Of 2015
This year's top offerings allow MSPs to capture revenue from Microsoft Azure, Office 365 and Skype for Business, and excel at a range of offerings from modernizing applications to eliminating repetitive manual processes. -
Q&A: ConnectWise CEO On Declining Margins, M&A Drivers And Where MSPs Should Invest Their Time
Arnie Bellini dishes on why profits are dropping for pure-play managed service providers, how big MSPs need to get in order to survive and what services and pricing models MSPs should invest in. -
8 Moves That Put PCM On The Fast-Growth Track
Here's a look at the eight changes -- including three acquisitions - that accelerated PCM's growth in 2015. -
ConnectWise President: We Want to Do Half Our Business Abroad
ConnectWise has launched a full-court press in the United Kingdom and Australia to grow international operations to half of overall sales from less than 30 percent today. -
ConnectWise To Bring Four Technologies Together On Single Platform
ConnectWise plans to bring LabTech, Quosal and ScreenConnect technologies as well as its own onto a single user interface to minimize hassle and save partners time and money. -
5 Most Popular Methodologies for IT Support Centers
If you run a support center, how can you make it more efficient? Support centers are always looking for ways to become more productive and efficient, and have embraced methodologies, processes and frameworks popularized everywhere from General Electric to Toyota to Oracle to do that. A survey by the Help Desk Institute uncovered the top five. (From ITBestOfBreed.com) -
Paessler Builds Monitoring-As-A-Service License With MSPs In Mind
Network monitoring provider Paessler AG has introduced a licensing model for its flagship Monitoring-as-a-Service offering specifically for managed service providers. -
ScanSource CEO Q&A: Major Expectations For Another Record Quarter
Even while absorbing three acquisitions and completing a tough SAP installation this year, distributor ScanSource sees another strong quarter ahead, CEO Mike Baur tells CRN. -
CRN Exclusive: Solution Provider Sienna Group Teams Up With Interset For Threat Analytics
Sienna Group says its cloud-based managed services offering for behavior analytics vendor Interset will save customers money and allow for more flexibility as end-user environments change. -
Private Equity Behemoths To Buy SolarWinds for $4.5B, Sending Stock Skyrocketing
Silver Lake and Thoma Bravo plan to purchase IT infrastructure management vendor SolarWinds for $4.5 billion, upping the investment around cloud, hybrid and MSP environments. -
CRN Exclusive: Bigleaf Expands Reach Into Channel With Help Of Intelisys, X4
Bigleaf Networks announced new partnerships with master agents Intelisys and X4 in an effort to reach more partners. Solution providers can incorporate Bigleaf's VoIP and cloud performance optimization managed service into their own Internet solutions for customers. -
Responding To Partners, SolarWinds N-Able Acquires BeAnywhere
Remote monitoring and management vendor SolarWinds N-able acquires remote access and support technology through its acquisition of BeAnywhere. -
Logicalis CEO Plans Sales Overhaul To Focus On Vertical Markets
Partners need to strengthen support for line-of-business executives, focus on services rather than technology, and simplify the customer experience to be successful in the years ahead, the CEO of Logicalis told attendees at the Best of Breed Conference in Orlando, Fla. (From ITBBestOfBreed.com) -
Intelisys To Partners: Managed Services Is The Next Big Sales Opportunity
Solution providers can help lighten their customers' IT loads as managed services emerges
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