Celebrating 10 Years, MSP ComputerSupport.com Takes Aim At The Midmarket To Drive Future Growth

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In 2006, Kirill Bensonoff and Alexandric Ho -- two immigrants, from Belarus and Vietnam respectively -- decided to leave their jobs and chase their American dream by starting their own IT services company, ComputerSupport.com.

And now, 10 years later, the Framingham, Mass.-based managed service provider is celebrating not only its 10th anniversary but also its 10th consecutive year of growth, which its owners attribute to the company's focus on education, hard work and a personal touch. The company landed at No 70 on CRN's 2016 Fast Growth list of North America's fastest-growing solution providers.

"It is the classic American dream," Bensonoff said, adding that he remembers coming to the U.S. when he was young with his parents, who held only a few hundred dollars in-hand. Now, he said, his American dream is realized as he celebrates his own company's first successful decade in business.

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Bensonoff and Ho first met each other over a decade ago, when the two were both engineers for solution provider Insight Enterprises, No. 15 on CRN's 2016 Solution Provider 500.

While working there, the two mused about starting a company of their own that would offer their top-level knowledge and cutting-edge technology to end-users with a personal touch that other companies weren't giving.

"We felt there was a void in the marketplace back then. There weren't so many providers focusing in on SMBs and bringing in Fortune 500-level consulting and IT operations management to these folks, and that is how we came to be," Bensonoff said.

In the beginning, ComputerSupport.com was a company with only two employees and one customer, offering network care. Now it has about 50 employees, over 100 clients and has grown an average of 10 percent to 15 percent annually with aspirations to grow as much as 30 percent annually as it expands into the midmarket and opens its offerings to larger clients, Bensonoff said.

Its portfolio has expanded too, including remote on-site support, proactive IT support and a managed services suite that includes their own cloud hosting offering and cloud-migration assistance. The company also provides professional services and project-based consulting.

Recently, to facilitate a focus on larger clients, the company also added its own Network Operations Center, which was opened last month.

But, according to both founders, ComputerSupport.com's most important offering is a very serious focus of their attention to their clients' needs.

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