Emerging Opportunities

Demand for managed IT services continues to surge. But the specific services and technologies that businesses and organizations need is constantly changing. Cloud services and cybersecurity, for example, are generally in high demand. But the specific technologies and services within those categories is fast-evolving. And customers are looking to MSPs to provide technology and expertise around newer technologies such as AI/machine learning, robotics process automation and compliance-as-a-service.

As part of the CRN MSP 500 we asked top managed service provider executives to tell us which emerging technology areas they saw as providing the biggest opportunity in 2023.

Here’s what 20 had to say.

Advantage Industries

Keith Heilveil, President

Columbia, Md.

IT security continues to be a big driver in the marketplace. We believe that compliance requirements such as cyber insurance and federal/state regulations will provide opportunities for growth.

Aspire Technology Partners

John Harris, President and CEO

Eatontown, N.J.

Cybersecurity lodged on SASE, zero trust and managed detection and response (MDR) opportunities continue to expand as threats on the attack surface become stronger and more aggressive in 2023. Data applications, data protection, and cloud security are areas getting more attention while managed detection and response will also thrive as organizations look for better ways to secure their environments. IOT/OT for energy and utilities organizations is another area where we see potential growth, plus safety and security in transportation and manufacturing industries are a growing concern.

ATSG

Anthony D’Ambrosi, CEO

New York

Cybersecurity. As ATSG’s enterprise clients and partners adopt work-from-anywhere models and look for more robust cybersecurity consulting and operational offerings, ATSG will add deep, new capabilities and leverage proven software/API development processes to enhance our portfolio.

Compucom

Kevin Shank, CEO

Fort Mill, S.C.

The hybrid workplace with employees operating in a corporate office, the field, and from their home residences.