Here Are The Fastest Growing Managed IT Services In 2023, According To MSP 500 Executives

As part of the CRN MSP 500 we asked top managed service provider executives to tell us which of their offered IT services are growing the fastest this year. Here’s what 20 had to say.

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If you were to guess that managed service providers are seeing huge demand for security services right now, you would be right. As the number of cybersecurity threats has increased exponentially in recent years, including ransomware, phishing attacks, data theft and distributed denial of service attacks, the demand for managed security tools, services and training has exploded.

So it’s no surprise that when we asked the top executives of the CRN 2023 MSP 500 which of their services are seeing the most growth, many – perhaps a majority – cited their cybersecurity offerings. While some just said security services are generally hot, others referred to specific technologies like managed detection and response tools, services like virtual security operations centers, and employee security threat awareness training.

MSPs, however, are seeing demand for IT services beyond security. Making the list of fast-growing services were cloud migration and application modernization (Microsoft Azure seems especially hot right now), data management and analytics, managed SD-WAN, RPA and workload automation, and device-as-a-service, along with continued demand for more traditional managed services such as outsourced help desk and backup/disaster recovery.

As part of the CRN MSP 500 project, we asked top managed service provider executives to tell us which of their offered IT services are growing the fastest in 2023.

Here’s what 20 had to say.


Kyle Kerns, President and CEO

Cedar Falls, Iowa

End user security awareness and email phishing training campaigns.


Vince Sciarra, CEO

Fairfield, N.J.

Managed network services remain a driving growth area for us in delivering WANs and LANs with increased focus on client experience and employee experience.

All Lines Technology

Warrendale, Pa.

Dave Siegel, CTO

All security services, but in particular our managed detection and response services are growing exponentially.

Apex Digital Solutions

Southfield, Mich.

Jason Lambris, CEO

Our fastest growing services are hybrid work and converged communications, such as Microsoft Teams Rooms and Teams Calling.

Assured Data Protection

Stacy Hayes, Co-Founder and EVP

Herndon, Va.

Our disaster recovery as a service (DRaaS) has increased significantly as more and more of our customers not only need assistance managing their backups, but they need a second site to be able to recover their data in order to continue their business while they re-build their production environment after an outage or cyberattack.


Arun Shrestha, Co-Founder and CEO

San Francisco

Business transformation, including our Center of Excellence, VSOC [virtual security operations center] and zero trust.


Rich Falcone, President and CEO

New York

Managed ServiceNow and managed Salesforce.


Robb Allen, CEO

Jersey City, N.J.

Data and Analytics.


Sunil Misra, President and CEO

Jacksonville, Fla.

Intelligent automation (RPA), cognitive services [and] cloud ERP managed services.


Arman Khalili, Founder and CEO

Los Angeles

Colocation, bare metal hosting, private cloud hosting, and security monitoring services continue to be our fastest growing services as customers are prioritizing security and privacy when deciding where to keep their data.


Munu Gandhi, CEO

Addison, Ill.

Field services and DaaS (Device-as-a-Service).

Managed Solution

Sean Ferrel, Founder and CEO

San Diego

Help desk services and help desk outsourcing is our fastest growing services.

PKA Technologies

Felise Katz, CEO

Montvale, N.J.

Network and hybrid cloud solutions.


Nichole Hickman, President and CEO

Bloomington, Ind.

Secure and redundant data backups continue to be a service clients look to have. We have also seen an increase in [demand for] SEIM tools.


Duane Barnes, VP and General Manager

Raleigh, N.C.

Managed Microsoft 365 and SD-WAN.


Frank Wiacek, President

Hyannis, Mass.

Our fastest growing service is our device lifecycle management offering. Built upon our existing workflows established in 2002 for deploying completely ready to run end-user device kits, we‘ve refined and enhanced our workflows to grow that service more than 50 percent year over year for three years. We are currently shipping out more than 100K devices per month with the ability to receive the same volume of returned devices from end users to be added back into inventory and ready for redeployment in as little as three days’ time.


Ashley Gaare, President, North America

Milwaukee, Wisc.

AWS services and application modification both growing over 200 percent year over year. We anticipate AWS to take the lead.

Stratix Corp.

Louis Alterman, President and CEO

Peachtree Corners, Ga.

Our fastest growing service has been lifecycle services including provisioning, spare pool, and device warranty and repair contracts. With the rapid expansion of use cases in healthcare, education, and hospitality, there is a corresponding growth in our traditional logistics services.


Rich Kenney, Co-Founder and VP

Wilmington, Del.

Our fastest growing service is our clients‘ adoption of threat detection, response, SIEM and SOC [security operations center] solutions.


Michael Grande, President and CEO

Milford, Conn.

Virtual information security office (our version of virtual CISO).