Managed services News

Here Are What 20 MSP 500 Executives See As The Biggest Challenges To Their Businesses In 2023

Rick Whiting

As part of the CRN MSP 500 we asked top MSP executives to tell us what they see as the biggest challenges to their managed services businesses this year. Here’s what 20 had to say.

Uncertain Times

The IT industry and the channel entered 2023 with what may be the greatest amount of economic uncertainty in decades with businesses facing inflation, rising interest rates, ongoing supply chain disruptions and warning signs of a possible recession.

Add to that the accelerating rate of technology evolution, the shift to hybrid home-office work practices, cybersecurity threats that are growing in number and sophistication, and the never-ending search for skilled tech workers, and you’ve got quite the list of challenges facing managed service providers this year.

As part of the CRN MSP 500 project, we asked top managed service provider executives to tell us what they expect to be the biggest challenges to their managed services businesses in 2023. Here’s what 20 had to say.

Anders Technology Advisors

Robert Minkler Jr., Managing Partner

St. Louis, Mo.

Getting late adopters of cybersecurity-focused services to migrate to improved services such as MDR and vulnerability management as a service.


Brent Yax, Founder and CEO

Troy, Mich.

Scale and growth – process evolution, automation [and] efficiency as we grow.

Blue Layer

Michael Strong, COO

Lubbock, Texas

Retaining our top talent and keeping up with our clients’ diverse and changing landscapes of their own.

CIO Landing

Juan Carlos Bosacoma, CEO

Northfield, Ill.

Marketing and lead generation.

Rick Whiting

Rick Whiting has been with CRN since 2006 and is currently a feature/special projects editor. Whiting manages a number of CRN’s signature annual editorial projects including Channel Chiefs, Partner Program Guide, Big Data 100, Emerging Vendors, Tech Innovators and Products of the Year. He also covers the Big Data beat for CRN. He can be reached at

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