Managed services News

Here Are What 20 MSP 500 Executives See As The Biggest Challenges To Their Businesses In 2023

Rick Whiting

As part of the CRN MSP 500 we asked top MSP executives to tell us what they see as the biggest challenges to their managed services businesses this year. Here’s what 20 had to say.


Rob Eggebrecht, Founder and CEO

Grand Junction, Colo.

Scaling to meet demand is a good problem to have, and at Cloudrise we do so by adopting technologies to enable efficiencies, improve collaboration, and more quickly deliver high-value outcomes. Many organizations face hiring freezes, layoffs, and cybersecurity talent shortages, but our team of experts solves this common industry problem.

Common Knowledge Technology

Peter Horewitch, President

Englewood, Colo.

Finding the best talent continues to be one of the biggest challenges to growth. Exploring more automation or AI to enhance the customer experience.

Computer Transition Services

Michael Vaught, SVP

Lubbock, Texas

We anticipate the biggest challenge to our managed services business is finding quality hires. The hiring landscape continues to be a challenge and finding not only qualified individuals, but cultural fits has been difficult. We anticipate this to continue into 2023.


Timothy McGrath, President and CEO

Merrimack, N.H.

Ensuring we equip our sales teams with the necessary knowledge and skills to assist customers with business outcome objectives related to hybrid cloud management – as well as offering customers greater value with our managed services, especially in the area of hybrid cloud management.

Rick Whiting

Rick Whiting has been with CRN since 2006 and is currently a feature/special projects editor. Whiting manages a number of CRN’s signature annual editorial projects including Channel Chiefs, Partner Program Guide, Big Data 100, Emerging Vendors, Tech Innovators and Products of the Year. He also covers the Big Data beat for CRN. He can be reached at

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