Managed services News

Here Are What 20 MSP 500 Executives See As The Biggest Challenges To Their Businesses In 2023

Rick Whiting

As part of the CRN MSP 500 we asked top MSP executives to tell us what they see as the biggest challenges to their managed services businesses this year. Here’s what 20 had to say.

Convergence Networks

Chris Remy, CEO

Portland, Ore.

A looming economic downturn will cause businesses to be hesitant about any new spending, and existing clients will be evaluating current agreements to see where they can save costs. A byproduct will also be market consolidation - the takeover of the small by the strong through outright purchase or merger.

Cumulus Global

Allen Falcon, CEO

Westborough, Mass.

Addressing on-premises needs for geographically distant clients.


Keith Bamford, Co-Founder and CEO

Newington, N.H.

Economic uncertainty coupled with spiraling operational costs will be our biggest challenge. We’ve experienced sharp rises in hardware and software costs, making our platform more expensive. HR expenditures are climbing to support retention in a competitive job market. Rising inflation and a tough housing market puts strains on our employees.

In-Telecom Consulting

Shawn Torres, CEO

Slidell, La.

The biggest challenge we‘re currently forecasting is the need to focus on employee retention and keeping our best employees happy. We’re also forecasting challenges in acquiring top talent: As more employees focus on remote work, we‘re seeing increased competition.

Rick Whiting

Rick Whiting has been with CRN since 2006 and is currently a feature/special projects editor. Whiting manages a number of CRN’s signature annual editorial projects including Channel Chiefs, Partner Program Guide, Big Data 100, Emerging Vendors, Tech Innovators and Products of the Year. He also covers the Big Data beat for CRN. He can be reached at

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