Managed services News
Here Are What 20 MSP 500 Executives See As The Biggest Challenges To Their Businesses In 2023
Rick Whiting
As part of the CRN MSP 500 we asked top MSP executives to tell us what they see as the biggest challenges to their managed services businesses this year. Here’s what 20 had to say.
Convergence Networks
Chris Remy, CEO
Portland, Ore.
A looming economic downturn will cause businesses to be hesitant about any new spending, and existing clients will be evaluating current agreements to see where they can save costs. A byproduct will also be market consolidation - the takeover of the small by the strong through outright purchase or merger.
Cumulus Global
Allen Falcon, CEO
Westborough, Mass.
Addressing on-premises needs for geographically distant clients.
Daystar
Keith Bamford, Co-Founder and CEO
Newington, N.H.
Economic uncertainty coupled with spiraling operational costs will be our biggest challenge. We’ve experienced sharp rises in hardware and software costs, making our platform more expensive. HR expenditures are climbing to support retention in a competitive job market. Rising inflation and a tough housing market puts strains on our employees.
In-Telecom Consulting
Shawn Torres, CEO
Slidell, La.
The biggest challenge we‘re currently forecasting is the need to focus on employee retention and keeping our best employees happy. We’re also forecasting challenges in acquiring top talent: As more employees focus on remote work, we‘re seeing increased competition.
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