Managed services News

Here’s The Biggest Moves 20 MSP 500 Executives Made In The Last Year To Drive Success

Rick Whiting

As part of the CRN MSP 500 we asked top executives to describe the single, most significant change their managed service provider company made in the last year to drive success. Here’s what 20 had to say.

Changing Times

Demand for managed IT services has soared in recent years and that has generated growth for a lot of managed service providers.

MSP executives, consequently, have had to make many decisions to meet the needs of the rapidly evolving market, facing such questions as where to invest resources, how many people to hire and with what skills, what services to offer and what types of customers to serve.

As part of the CRN 2023 Managed Service Provider 500 project, we asked executives at the MSPs on this year’s list the question: What is the single biggest/most significant change your company has made in the past year to drive success?

Here’s what 20 MSP executives had to say.

3rd Element Consulting

Dawn Sizer, CEO

Mechanicsburg, Pa.

Dropping smaller, less profitable companies, or companies not willing to invest in themselves to focus on those who are.


C.R Howdyshell, President

Independence, Ohio

Growing our team to increase our expertise in the MS space. Focusing on having everything as a service: Security Operations-as-a-Service, Monitoring-as-a-Service, Network Operations Center-as-a-Service].

BASE Solutions

Atul Bhagat, President and CEO

Tysons Corner, Va.

We have invested a significant amount in marketing this year, which we hope will further enable growth into 2023.

Broadview Networks

Michael Orloff, President

Winnipeg, Manitoba

We put a lot of investment into building our cybersecurity practice to complement our managed services. This includes assessments, remediation and a recurring managed security offering.

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Rick Whiting

Rick Whiting has been with CRN since 2006 and is currently a feature/special projects editor. Whiting manages a number of CRN’s signature annual editorial projects including Channel Chiefs, Partner Program Guide, Big Data 100, Emerging Vendors, Tech Innovators and Products of the Year. He also covers the Big Data beat for CRN. He can be reached at

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