Managed services News
How ServiceNow Elite Partner Windward Consulting Moved To The Next Level
Joseph F. Kovar
‘We have developed an overall service reliability strategy which is really made up of three components. Think of as like three legs of a stool. One is service management. The second one is operations management. And the third one is SecOps (security operations). So we’re able to deliver a fully integrated solution powered by ServiceNow across all three areas,’ says Sean McDermott, Windward Consulting CEO.
Windward Consulting Group, which provides IT operations and IT services management, as of this month has moved to the next level with the development of the company’s new Service Reliability offering powered by ServiceNow.
Windward Consulting last year became a ServiceNow elite partner, the highest level of partner for the Santa Clara, Calif.-based vendor.
Windward Consulting’s new Service Reliability offering is a big move for the company, said Sean McDermott, CEO of the Herndon, Va.-based solution provider.
[Related: ServiceNow CEO Bill McDermott: ‘We’re In A Market Of One’ ]
McDermott, who told CRN that he is not related to ServiceNow CEO Bill McDermott unless it is a branch of some family tree going way back, said he started Windward Consulting 26 years ago and has gone through every stage of what it means to be a solution provider until now ServiceNow forms the bulk of its business.
The new offering is an overall service reliability strategy made up of three components, similar to the three legs of a stool, McDermott said.
“One is service management,” he said. “The second is operations management. And the third is SecOps (security operations). So we’re able to deliver a fully integrated solution powered by ServiceNow across all three areas to ensure that when companies start thinking about reliability, the know they can get there primarily through leveraging their investments in ServiceNow.”
For more details on the new offering, and on what Windward Consulting has planned for upcoming ServiceNow-related services, click through our slideshow.