IT By Design’s MSP Palooza: Sunny Kaila’s 7 Most Interesting Statements

July 29, 2022, 11:34 AM EDT

‘Recession indicators are here, inflation to unemployment, declining GDP, declining business and consumer confidence,’ says IT By Design President Sunny Kaila. ‘MSPs have historically done well during a recession…technology is always required.’

On MSP Challenges

“There’s now vendor noise because of the money in cybersecurity,” Kaila said. “Everyone wants to name their company cybersecurity, and there’s just too much noise. It’s confusing.”

“Eight-five percent of SMBs have invested in more technology in the last year than ever before,” he said. “According to a report by Grand View Research (a U.S. and India-based market research and consulting company) MSPs are a $267 billion market in 2022 with projections to grow to $731 billion by 2030.”

“But 25 percent of MSPs are losing money or breaking even, because MSPs don‘t have clarity on their numbers,” he said. “Labor costs and kit costs have been growing, therefore shrinking margins.”

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CJ Fairfield

CJ Fairfield is an associate editor at CRN covering solution providers, MSPs and distributors. Prior to joining CRN, she worked at daily newspapers, including The Press of Atlantic City in New Jersey and The Frederick News-Post in Maryland. She can be reached at cfairfield@thechannelcompany.com.