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IT By Design’s MSP Palooza: Sunny Kaila’s 7 Most Interesting Statements

C.J. Fairfield

‘Recession indicators are here, inflation to unemployment, declining GDP, declining business and consumer confidence,’ says IT By Design President Sunny Kaila. ‘MSPs have historically done well during a recession…technology is always required.’

On Culture

“Every first Monday on a monthly basis we do a state of the company [report],” he said. “This culture team will present the report card that we listened to you and we are doing XYZ to make a difference. They will share the whole project, the plan, the timeline, the impact so people know that when they are filling out the employee survey something is going to happen. It’s not like the philosophy and just nothing changes. We give that power to our team, because we have co-created that plan and they own that plan.”

“The outcome is to manage the employee experience and employee retention,” he said.

“We are very intentional about culture by design,” he said. “Culture will happen, it’s a matter of by default or by design. We have a culture by design plan.”

 
CJ Fairfield

CJ Fairfield is an associate editor at CRN covering solution providers, MSPs and distributors. Prior to joining CRN, she worked at daily newspapers, including The Press of Atlantic City in New Jersey and The Frederick News-Post in Maryland. She can be reached at cfairfield@thechannelcompany.com.

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