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Leading AWS Partner ClearScale Expands MSP Offerings

Strategic service provider plans to leverage the expertise from its AWS systems development and integration services to add value to its managed services for AWS customers.

ClearScale, a leading AWS development and cloud systems integrator partner, is ramping up its managed services offerings including cloud infrastructure management, monitoring and remediation services.

The new ClearScale Managed Services greatly expands the strategic service provider’s current offerings, said CEO and CTO Pavel Pragin (pictured) in an interview with CRN. And the San Francisco-based company has plans to eventually expand deeper into managed security services and into managed services for vertical industries.

The new ClearScale offerings keep pace with what Pragin sees as the accelerating move to cloud-based, serverless IT systems and applications.

[Related: 5 Ways AWS Is Helping Its Partners During The Coronavirus Pandemic]

“Because companies are moving to this model, traditional managed services are becoming less valuable,” Pragin said. “So we have to pivot to provide more value to our customers in this changing cloud world.”

ClearScale’s core business until now has focused on cloud systems integration, strategic consulting and application development services, including designing, implementing, integrating and managing complex custom cloud systems on AWS for clients. The company, founded in 2011, is an AWS Premier Consulting Partner with 10 AWS competencies and 100 AWS certifications.

In January, ClearScale announced a strategic growth investment from Boston-based private equity firm Cohere Capital and Pragin told CRN that funding is helping to fuel the company’s ambitious growth plans.

The company has operated its CloudNoc managed infrastructure services for several years. That set of services is being rebranded, relaunched and expanded as ClearScale Managed Services for customers running IT on the AWS platform.

The new services, organized into tiered packages, provide monitoring, alerting and support services for AWS environments on a 24-hour basis, 365 days a year. The services monitor infrastructure, applications and dependent services, issue alerts when problems are identified, and resolve problems to maintain system uptime and availability.

Services also include regular reports on IT system health and security based on monitoring metrics for critical systems. The company also helps reduce cloud costs by monitoring AWS charges and providing expertise in managing AWS spending.

Pragin says ClearScale has an advantage over many MSPs: With the company’s cloud systems integration and application development operations, ClearScale has deep in-house expertise in cloud and AWS technology – including its AWS-certified engineers – that it can tap into to supplement the ClearScale Managed Services offerings.

ClearScale, for example, can offer application development and DevOps expertise along with its managed services, “Because we have such a huge toolbox with people with a wide range of skills,” the CEO said.

The company’s overall roadmap is to continue expanding its managed service offerings to include higher-level application monitoring and management services and surround them with added-value services like billing monitoring and auditing. Expanded security services are also planned.

“We’re going to continue to add features and capabilities to our managed services for specific verticals like healthcare,” Pragin said. “We’re going to have those as add-ons to our core managed services.”

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