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MSPs Speak Out: How The Supply Chain Crisis Is Impacting Channel Business

Gina Narcisi

Year-long backlogs and extensive wait times for new equipment are prompting MSPs to change the way they’re doing business.

(Image by mohamed Hassan from Pixabay)
(Image by mohamed Hassan from Pixabay)

One Major Roadblock

It’s not hyperbole to say that the global supply chain crisis brought about by the COVID-19 pandemic and resulting closures have affected nearly every industry. And the tech industry certainly isn’t immune.

Vendors and distributors don’t have the gear that channel partners and end customers need. It’s creating, in some cases, an unprecedented backlog and extremely long wait times for hardware, frustrating both partners and their clients. But if the past two-and-half years have proven anything, it’s that solution providers are flexible, agile, and ready to revamp their business models if need be, to better serve their customers.

The nimblest of partners are employing creative solutions to battle supply chain challenges, such as upgrading existing infrastructure in smaller chunks, encouraging cloud migrations, and working with their customers to figure out the 1–5-year plan, not the 30–60-day plan. And customers, MSPs say, are seeing the issue for themselves and are open to these longer-term conversations.

At CRN parent The Channel Company‘s XChange August 2022 event this week in Denver, reporters on the ground asked MSPs in attendance: How have the global supply chain challenges impacted how you’re doing business today?

Here’s what solution providers from all over the country had to say.

 
Gina Narcisi

Gina Narcisi is a senior editor covering the networking and telecom markets for CRN.com. Prior to joining CRN, she covered the networking, unified communications and cloud space for TechTarget. She can be reached at gnarcisi@thechannelcompany.com.

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