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TCS North America Chairman: Our ‘Talent Cloud’ Continuously Upskills Employees

Joseph F. Kovar

‘Our model is really continuous training and allocating people for the right requirements. … The thing is, in this business, technology changes rapidly, so we need to continuously upgrade talent. And that’s why we came up with this talent cloud model, which is really helping us tremendously,’ says Suresh Muthuswami, chairman of North America for Tata Consultancy Services.

From India To The World: Global Business With Local Touch

Tata Consultancy Services, or TCS, is one of the world’s largest global systems integrators and MSPs. Founded in India with U.S. headquarters in Manhattan, N.Y., next to Grand Central Station, TCS has over 600,000 employees worldwide who generated over $25 billion in revenue over the past year, giving it the No. 2 spot on the CRN 2022 Solution Provider 500.

For TCS, North America accounts for over 50 percent of the company’s global revenue, said Suresh Muthuswami, chairman of the company’s North America business. Muthuswami, in an exclusive interview with CRN, said that his company’s success in the region depends solidly on how it develops and retains the 53,000 people it has in North America.

For instance, Muthuswami said TCS has a focus on developing what the company calls “contextual masters,” or people who not only understand the technology but also the business domain industry knowledge that together solves industry problems as well as customer-specific problems.

[Related: 2022 Solution Provider 500]

“When people have been with the company for a long time, not only do they understand the technology, they understand technology doesn’t by itself solve problems,” he said. “You need to know the industry. You need to know the context of the business. You need to know the client’s business. So many of our employees have been serving clients for a long time. So they’ve built what we call internally ‘contextual knowledge.’ That knowledge helps solve specific business problems.”

TCS has invested heavily with local academic partners as a way to better innovate in local markets. For instance, North American is the site of two new “Pace Ports” that were opened in 2022 in partnership with Carnegie Mellon University in Pittsburgh and the University of Toronto. TCS also has a partnership with Cornell University’s Cornell Tech Innovation Center in Roosevelt Island in Manhattan, Muthuswami said.

In addition to these partnerships, TCS develops its labor force via what Muthuswami called the company’s “talent cloud,” which focuses on upskilling its employees.

“Our model is really continuous training and allocating people for the right requirements. … The thing is, in this business, technology changes rapidly, so we need to continuously upgrade talent. And that’s why we came up with this talent cloud model, which is really helping us tremendously.”

Muthuswami also discussed with CRN what he and TCS see going forward when it comes to macroeconomic issues like inflation, and the impact the COVID-19 pandemic has had on the company and its customers now and going forward.

There’s a lot going on at the world’s second-largest global systems integrator and MSP. To better understand this large and complex company, here is what Muthuswami had to say.

 
Joseph F. Kovar

Joseph F. Kovar is a senior editor and reporter for the storage and the non-tech-focused channel beats for CRN. He keeps readers abreast of the latest issues related to such areas as data life-cycle, business continuity and disaster recovery, and data centers, along with related services and software, while highlighting some of the key trends that impact the IT channel overall. He can be reached at jkovar@thechannelcompany.com.

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