Mobility Minute: Solving Business Challenges With Tablets

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While Windows 2-in-1 devices have become popular in recent years as notebook PC replacement for knowledge workers, slates tablet, like Samsung's Android-powered Galaxy tab, are becoming the go-to device for task workers in the field. From transportation and retail to healthcare and hospitality, tablets are replacing paper-based workflows and streamlining reporting tasks.

"Every day, we're seeing a new use case, a new idea, a new way of leveraging the tablet to perform a specific business task," said Jennifer Langan, director of mobile computing product marketing at Samsung.

These tablets are primarily used to implement a specific application for a specific task.

"We’ve seen a lot of field service applications, where the people who are out in the field — either visiting other locations, visiting homes, residential, commercial customers — they have a need to stay connected. They have a need to get access to information. Tablets provide a great solution for them," Langan told CRNtv.

That presents opportunities for the solution provider to become the trusted advisor by talking to customers, understanding their needs and and helping to pull together all of the elements of the solution.

"That's where the Knox customization comes in. We can lock down the device. Deploy exactly what the customer needs," said Langan. "It’s specifically customized to them, and out of the box, it’s going to work exactly as they want it to."

Beyond Knox customization, solution provider partners can add additional revenue streams around the tablet, such as app development, device management and deployment support.

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