A Better View To HP's OpenView

HP also announced OpenView Business Process Insight 2.0, a business process reporting tool, according to Emmett. Insight 2.0 helps correlate network behavior with the actual business process it supports, and provides reports that can be useful in streamlining IT spending, he said. Version 5.0 of OpenView Service Desk also was introduced. The upgrade can reduce costs by automating trouble ticketing and improving the manner in which SLAs are constructed, Emmett said.



HP rolled out several OpneView upgrades this week:


>> OpenView Dashboard 1.0
>> OpenView Business Process Insight 2.0
>> OpenView Service Desk 5.0
>> OpenView Short Engagement Services

HP also introduced OpenView Short Engagement Services. These services are specifically designed for brief, one- to two-week encounters in order to provide quick implementation of OpenView solutions in targeted areas, Emmett said. The new services trim the fat off HP&'s traditionally bulky professional services offerings, and typically cost between $10,000 and $20,000.

Henry Potts, national sales manager at Melillo Consulting, an HP enterprise solution provider in Somerset, N.J., said the improvements to OpenView help customers better understand how technology effects the bottom line. “I think this will bode well for the channel,” he said.

HP last week said it would acquire Trustgenix, a Santa Clara, Calif.-based federated identity management solutions vendor. Trustgenix technology will advance HP&'s single sign-on products with added identity management capabilities, said David Gee, vice president of marketing at HP, Palo Alto, Calif. Terms of the deal were not disclosed.

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Also last week, Nora Denzel, senior vice president and general manager of HP&'s Software Global Business Unit, resigned for personal reasons. She departs Dec. 9, an HP spokesman said. Todd DeLaughter, senior vice president and general manager of HP&'s OpenView Business Unit, will run the software business while HP seeks Denzel&'s replacement.