Cisco WebexOne 2025: The Agentic AI Collaboration Updates Unveiled

Here are the AI-enhanced features, customer experience updates and new integrations with the likes of Zoom and Microsoft Copilot that Cisco Systems revealed this week during WebexOne 2025.

The era of individual productivity has given way to a focus on team productivity and workflow automation. As such, Cisco Systems is advancing its industry-leading Webex collaboration platform by way of agentic AI to support these priorities, according to Jeetu Patel, Cisco’s president and chief product officer.

“We’re squarely in the next era of AI where we’re moving from this notion of chatbots that intelligently answer our questions to agents that are going to conduct tasks and jobs almost fully autonomously on our behalf,” he said.

To that end, Cisco took to its annual WebexOne 2025 event in San Diego to unveil a handful of new AI agents for the Webex suite, agentic AI capabilities that are being baked into its RoomOS for its collaboration devices and a series of new, third party integrations with the likes of Microsoft Copilot, Amazon Q and Salesforce aimed at the development of an open ecosystem. The tech giant will be leaning on its partners to go after new logos, while also nurturing its longtime installed base of collaboration customers with software updates, new hardware, and adoption of new features.

CRN rounded up the latest AI features and updates that the tech giant unleashed this week at the WebexOne 2025 event and how Cisco is taking its Webex platform to the next level.

AI Agents For Webex Suite

Cisco took to WebexOne to introduce a handful of new, powerful AI agents that the company says can use and act on information both inside and outside the Webex platform.

The first is Task Agent, which proactively generates action items from meeting summaries and will be generally available Q1 of calendar year 2026. The second is Notetaker Agent, which can transcribe and summarize in-person local meetings in real time to capture the value of impromptu huddles. This agent, which will also be generally available in Q1 2026, is also available in RoomOS 26, Cisco’s operating system for video collaboration devices. Next up is Polling Agent, which can proactively recommend live polls throughout meetings to capture real-time input from participants. It’s slated to be generally available Q1 2026. AI Receptionist for Webex Calling is an always-on virtual receptionist that can automate routine queries, respond to customer questions, and complete tasks like transferring calls or scheduling appointments. This agent will be offered in controlled availability in the first quarter of 2026. Lastly is Meeting Scheduler, which uses meeting action items to trigger automated scheduling. This feature will be generally available in the fourth quarter of this year.

RoomOS 26 New Capabilities

In addition to Notetaker Agent, the latest edition of Webex RoomOS — 26 — is coming armed with a handful of new features slated for general availability beginning in Q4 of this year. In fact,

Gavin Ivester, vice president of industrial design and UX for Cisco Collaboration, called the update to RoomOS the “most powerful” that Cisco has ever rolled out.

The new Director Agent that’s part of RoomOS 26 uses AI to anticipate and adapt to meeting flow and proactively offering up engaging, cinematic views, according to Cisco. Also new is Workspace agent, which uses Nvidia AI engines within RoomOS 26 to give IT teams visibility into the optimal setup of physical workspaces, with improvements being proactively recommended by AI, the company said.

Cisco is also introducing Audio Exclusion Zones, which lets IT teams define digital boundaries in meeting spaces in seconds. This will help block out distracting noises and background sounds so that conversations are clear and professional, the company said.

Collaboration, Now With Agentic AI Troubleshooting

Behind the scenes, Cisco is bringing in technology that makes life easier for networking and security teams into collaboration. With operations teams benefiting from AI agents, the tech giant didn’t want collaboration to be left out, Patel said.

To that end, Cisco announced that AI Canvas, first introduced at Cisco Live in June, will be brought into Webex Control Hub, Cisco’s central interface for collaboration management.

Cisco AI Canvas will introduce multi-player, multi-domain troubleshooting through a generative UI, natural-language interface, powered by Cisco’s domain-specific Deep Network Model. This integration will let IT admins proactively diagnose and resolve network, video, and call-quality issues—all within a unified platform.

The AI Canvas within Webex Control Hub integration will be generally available Q3 of 2026, Cisco said.

Zoom/Microsoft Integrations

Cisco has become committed in recent years to integrate with third-party vendors for the creation of a more open collaboration ecosystem, the company said.

In that spirit, Cisco announced it was bringing the Microsoft Device Ecosystem Platform (MDEP) to its Nvidia-powered devices that run RoomOS. This will ensure Microsoft Teams run within RoomOS, granting users access to RoomOS’ full value, including native Webex capabilities, enterprise grade security, and centralized management, the company said.

Cisco also revealed a new integration with Microsoft 365 Copilot in which Webex users can now search across Microsoft Copilot within the AI Assistant Panel to access files and information from Microsoft SharePoint and OneDrive, without leaving Webex. Also, thanks to a Microsoft Graph Connector for Copilot, Copilot users can search and access Webex AI meetings and conversation summaries directly in Copilot.

Cisco already is offering Zoom for Cisco Rooms, which the company said significantly improves the experience of joining Zoom Meetings from Cisco devices.

Customer Experience Updates

It wouldn’t be a WebexOne event if Cisco didn’t roll out a series of updates to its Webex

Customer Experience/contact center portfolio. This year, the company highlighted more advanced AI features and integrations for more seamless end user and agent experiences, Cisco said.

First up is the new Webex AI Quality Management (QM) tool that lets supervisors view, assess, and coach their entire contact center workforce — including AI and human agents — through a single, integrated platform. AI QM is planned to be generally available in Q1 2026.

On the integration front, the company unveiled Webex Contact Center for Salesforce. As part of Salesforce’s Bring Your Own Contact Center as a Service (CCaaS) program, this deeper integration will let businesses build customer experiences using Webex and Salesforce CRM data. The integration is currently in early access, with general availability planned for Q1 2026.

Cisco also announced an integration with Webex Contact Center and Amazon Lex, Amazon Web Services’ technology that lets users build chatbots using voice and text. By integrating the two, customers using AWS have the flexibility to build Amazon Lex virtual agents with AI receptionist capabilities to deflect or route inbound calls, improve caller intent recognition, and accelerate resolution of live interactions with an agent, Cisco said. This integration is available now.