Zoomtopia 2025: The Agentic AI-Fueled Tools And Updates Revealed

As the videoconferencing giant plans to aggressively grow business through the channel, here are the major agentic AI-driven product announcements and enhancements that were revealed at Zoomtopia 2025.

Agentic AI took center stage this year at Zoom Communications’ annual event, Zoomtopia 2025, as the company shared its vision for agentic AI-first collaboration.

The videoconferencing giant, led by CEO Eric Yuan, kicked off the event by unveiling the next generation of its AI Companion that will help pull in data from more sources to help users get work done. On the Zoom Business Services front, the company is building on its industry-specific Workplace tools with the advancement of Zoom Customer Experience, Zoom Revenue Accelerator and Zoom Events and Webinars.

Business through the channel for the San Jose, Calif.-based company sits comfortably at around 30 percent globally. But Zoom wants to engage more partners through its AI-first collaboration tools, with the goal of raising the percentage of business done through the channel to 50 percent by the end of FY 2026, the company’s channel chief Nick Tidd told CRN in May.

With that in mind, here are the major product announcements and enhancements revealed at Zoomtopia 2025 that should be on partners’ radars.

AI Companion 3.0

A Zoomtopia tradition, the company took to its annual event to launch the latest version of AI Companion, this time, 3.0, the company’s virtual personal assistant technology that’s been improved and updated with agentic AI capabilities, the company said.

AI Companion, which works across the Zoom platform and is also compatible with third-party products, now includes agentic AI capabilities to enhance productivity and efficiency. For example, AI Companion now uses agentic AI to retrieve and synthesize internal enterprise knowledge, such as information from meeting and phone call transcripts, chat history, and shared documents, with external insights, such as publicly available market research and industry data. AI Companion also has new AI note-taking capabilities so that users with paid Zoom Workplace accounts can improve their manual notes in all of their Zoom meetings, and also for in-person meetings and meetings that take place outside of Zoom, such as on Microsoft Teams, Google Meet, and soon, Cisco Webex, the company said.

Users of AI Companion increased 4x year over year and its customers include a Fortune 200 tech company with more than 60,000 global employees, said Smita Hashim, Zoom’s chief product officer, during the company’s press conference ahead of Zoomtopia.

AI Companion 3.0 capabilities are expected to be generally available in November 2025, at no

additional cost with the paid services in Zoom Workplace accounts.

Zoomie Group Assistant

To better support group collaboration across meetings, chats, and in-person conversations, the company is introducing Zoomie Group Assistant, a feature that can take action and answer questions on behalf of the group.

For example, a user could ask, “@Zoomie What is the latest update on the project?” For hybrid environments, users will be able to say, “Hey, Zoomie,” in a Zoom Room to get support such as help checking into a room, controlling meeting room environments, including lights and temperature, and helping users share their screens, Zoom said.

Zoomie Group Assistant is expected to become available in December 2025.

Photorealistic Avatars

Within Zoom Workplace, users will soon be able to use photorealistic avatars that will track and mimic their live video feed. Zoom said that for the moments that require a polished presence without being “camera-ready,” participants will be able to use a lifelike AI-generated avatar based on their likeness.

Availability of the photorealistic avatars are expected in December 2025.

Additionally, hosts will be able to customize their waiting room experience through personalized

messages for attendees created with Zoom Clips + AI avatars. This new feature is expected to roll out in October 2025.

Zoom Business Services Update

Zoom has injected more AI into its business services portfolio, with advancements for Zoom Customer Experience (Zoom CX), Zoom Revenue Accelerator (ZRA), and Zoom Events and Webinars. Also, the company’s virtual agent has been extended into industry-specific offerings, the company announced.

CX Insights, coming December 2025, will let businesses use customer interactions to fuel business improvement. With natural-language queries, leaders can ask questions about trending topics, receive

AI-generated suggestions for improvement, and democratize decision-making without relying on

technical analysts, the company said.

Zoom Revenue Accelerator gives sales teams AI tools that can automate prospecting, cut

repetitive tasks, and surface insights so reps can focus on relationships and closing deals. The tool’s agentic prospecting capability will research leads from events and other sources, use agentic reasoning to surface top prospects, and initiate outreach across email, SMS, and more, the company said. Zoom Revenue Accelerator is slated to launch in January 2026.

Zoom Events and Webinars are also benefiting from new AI and production capabilities. Lastly, the new Zoom Virtual Agent for Healthcare will use industry-specific AI agent templates, custom medical dictionaries, and EHR integrations to help providers build virtual agents tailored to clinical and administrative workflows, such as patient intake, scheduling, insurance verification, and post-visit follow-ups. Virtual Agent for Healthcare is expected to be available in January 2026, the company said.