Study: Enterprise Telephony Grew For Third Straight Quarter


That's according to Infonetics Research, which earlier this week released findings for the fourth quarter of 2010.

According to Infonetics, the overall PBX and UC market totaled $8.3 billion in 2010, up from $7.7 billion in 2009. During the fourth quarter, some of the biggest gains, by geography, were in Central and Latin America -- regions whose PBX spending jumped 20 percent during the quarter -- while PBX spending in North America declined 5 percent in the period. Still, noted Infonetics, the U.S. and Canada are the largest contributors to the overall growth in PBX spending.

"The enterprise telephony and unified communications market is experiencing a slow and steady recovery, ending the 2010 year up 7.4 percent," said Diane Myers, Infonetics Research directing analyst for VoIP and IMS, in a statement. "Leading the recovery is the move from TDM to IP across all regions, particularly North America."

Avaya and Cisco are the two largest PBX equipment vendors, and both grew robustly in the market in 2010, the researcher said. Avaya edged Cisco "by a hair for the year," Infonetics said.

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Most researchers in the past year gave Avaya the top market share in enterprise telephony following Avaya's 2009 acquisition of Nortel's former enterprise unit. Infonetics noted that the space's top vendors remain "in a tight battle to gain new customers as enterprises migrate to IP and UC solutions."