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Comcast Blames Fiber Cuts For Major Outage As It Works To Restore Service

Comcast said that fiber cuts were to blame for an outage that affected voice, video and internet for customers across the nation.

Comcast said on Friday that two "separate and unrelated" fiber cuts in its network backbone providers were to blame for a major national outage as the company worked to restore service.

’We identified 2 unrelated fiber cuts to our network backbone providers," Comcast said in a statement posted to Twitter. "Our engineers are restoring services to business & residential internet, tv & voice customers. Apologies to those affected."

We identified 2 unrelated fiber cuts to our network backbone providers. Our engineers are restoring services to business & residential internet, tv & voice customers. Apologies to those affected. If still having issue, use to DM.
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CRN previously reported that Down Detector, which provides real time oversight of outages, showed a sharp spike in reported problems as of 1 p.m. EST with 11,058 reports of problems originating mainly from Mountain View, San Francisco, Chicago, Philadelphia, Seattle, Atlanta, Washington, Arlington, Va., New York and Pittsburgh. Sixty five percent of the reported problems were internet related, 17 percent were a total black out and 16 percent were television related.

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