Enterprise Connect 2023: 5 Announcements From Cisco, HP And More
Here’s how some of the leading UC and collaboration providers are addressing hybrid work and remote collaboration with AI-powered solutions and capabilities.
Cisco Webex Enhanced With AI
Cisco’s market-leading collaboration platform Webex now comes equipped with a handful of new video AI enhancements aimed at addressing current limitations across bandwidth, video and audio quality and hardware, according to the company.
Cisco took to the show to unveil Portrait Effect, a feature that automatically adds more depth and sharpness to an attendee’s appearance. Gesture recognition, an existing feature in Webex, lets users share feedback non-verbally in meetings by recognizing gestures that display the corresponding emojis. Another new feature is Message Recommendations, which help prioritize Webex App 1:1 chat and space messages based on interactions with the people that the user engages with most often and individuals on their direct team.
For faster response times, especially in the contact center, Contextual Chat Summary, a new AI Large Language Model (LLM) feature, will be available on the Webex Connect platform to automatically summarize any long-form text across digital channels. The feature can be used with Webex Contact Center or any other third-party contact center solution, the company said.
Cisco is also bringing generative AI to Webex Campaign, part of the Webex CPaaS Solutions portfolio in the form of Subject Line Generator, which creates copy options for email subject lines that marketers and content creators can use to develop quality content with minimal human input. For developers and IT professionals, the Evaluate Node in Webex Connect simplifies the process to build new flows and applications, enabling quick, simple journey development, according to San Jose, Calif.-based Cisco.