Networking News
Enterprise Connect 2023: 5 Announcements From Cisco, HP And More
Gina Narcisi
Here’s how some of the leading UC and collaboration providers are addressing hybrid work and remote collaboration with AI-powered solutions and capabilities.
RingCentral Rips Sheet Off RingSense
UCaaS specialist RingCentral at Enterprise Connect debuted RingSense, an AI platform which the company said brings conversation intelligence to business communications and collaboration.
RingSense uses generative AI to let businesses turn their conversation data into insights, boosting productivity and business outcomes, according to the Belmont, Calif.-based company. The first offering in the RingSense portfolio is RingSense for Sales, which analyzes interactions among salespeople and their prospects to surface key insights and performance measures. The offering arms sales leaders with insights to help them better train and mentor their teams.
RingSense for Sales’ features include automated follow-ups using AI-driven interaction summaries and notes that are automatically loaded into a CRM or productivity suite; AI-generated summary scoring of interactions and reporting helps managers prioritize conversations that need the most attention; Integration with third-party applications, such as Salesforce, Hubspot, and Zoho and calendar applications, like Google Calendar and Microsoft Outlook, as well as with call and video meeting providers. The offering can also track keywords and phrases, such as competitor names or product features that may be relevant to the organization, according to RingCentral.
