LogicMonitor Extends Performance Monitoring to Microservices, Kubernetes Environments

Performance monitoring specialist LogicMonitor has added two new software-based capabilities to help MSPs monitor and pull out actionable information on their microservices and containerized applications.

LogicMonitor's flagship platform now includes event-based Kubernetes monitoring and LM Service Insight, a service-oriented monitoring feature that lets MSPs and businesses group together resources that support a common application, service or cluster together in one group.

Perhaps most importantly, the latest updates "connect the dots" for MSPs, thanks to much-needed context around their alerts so they can see exactly how a hardware or connection issue is impacting services or applications, Mark Banfield, LogicMonitor's chief revenue officer, told CRN.

[Related: LogicMonitor CEO On Rapid Growth Initiatives, Channel Expansion And Why An IPO Is 'Still On The Table' After Private Equity Firm Purchase]

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"We're looking at the service, not just the underlying technology, which really gives much better visibility into availability and performance of that service while removing a lot of the noise—alerts that aren't really impacting the overall health of the service," Banfield said.

LogicMonitor's Kubernetes support doesn't require an agent on every node in the cluster, and it can add or remove cluster resources automatically. The offering provides health metrics and performance data for all aspects of the Kubernetes cluster, the company said. LM Service Insight brings together performance indicators across grouped resources to monitor and alert on the performance of the overall container service, while still maintaining visibility into the underlying resources. It also can give a view of historic performance.

LogicMonitor's SaaS-based, agentless platform can support more than 1,200 technologies so businesses and partners can monitor their entire hybrid IT infrastructure in one place. The latest updates prove that the company has been listening to its partners and end customers and is investing heavily in its product road map, Banfield said, noting that the two new enhancements will be the "first of many" coming this year.

The Santa Barbara, Calif.-based company has been informally working with partners, but it wants to make things official. LogicMonitor plans on rolling out a formal partner program in February.

LogicMonitor has segmented its sales and account management teams to give MSPs a more dedicated focus, Banfield said.

"We're really rapidly embracing the partner community , as we see partners as a pretty important way to go to market because it's one of the fastest-growing segments of our business," he said.

Companies have been incorporating artificial intelligence into their monitoring strategies to get more from their data and to drive down costs. LogicMonitor is well-positioned in the AIOps space—artificial intelligence for IT operations—because of all the data the company is pulling in thanks to all the technology and products it is already monitoring, Banfield said.

"Once you have all that data, you can start to look at correlations, anomalies, and start to make more intelligent decisions, which allows the platform to work from a more intelligent place," he said. "That gives a lot more value to our customers."