T-Mobile Hit By Voice, Data Outage Around The U.S.

The outage appears to be affecting users in many major cities, including New York, Atlanta and Los Angeles.

Wireless giant T-Mobile is reporting an outage affecting customers across the U.S.

"Our engineers are working to resolve a voice and data issue that has been affecting customers around the country," wrote Neville Ray, president of technology at Bellevue, Wash.-based T-Mobile, in a tweet posted at 4:18 p.m. Eastern Time. "We're sorry for the inconvenience and hope to have this fixed shortly."

[Related: It's Official: T-Mobile-Sprint Merger Closes To Create 'New T-Mobile']

In an email at 5:38 p.m. ET, a T-Mobile representative referred CRN to the tweet and did not provide further comment.

An outage map on downdetector.com showed the T-Mobile outage affecting customers in many U.S. population centers, including New York, Atlanta, Dallas, Houston, Miami, Phoenix, Denver, Los Angeles and San Francisco.

The site showed T-Mobile user outage reports beginning at around 12:30 p.m. ET and peaking at around 3 p.m., with more than 117,000 complaints logged as of that time. Downdetector.com was continuing to receive large numbers of outage complaints as of this writing.

Our engineers are working to resolve a voice and data issue that has been affecting customers around the country. We’re sorry for the inconvenience and hope to have this fixed shortly.

— Neville (@NevilleRay) June 15, 2020

On April 1, T-Mobile announced the official closing of its $26.5 billion merger with Sprint.

Other major carriers were not reporting issues on Monday.

"Our network is operating normally," an AT&T representative said in an email to CRN. The representative also referred CRN to an AT&T tweet indicating that "it's possible some customers are unable to reach people on other carriers' networks."

A representative from Verizon echoed the sentiment in an email to CRN.

“Verizon's network is performing well. We're aware that another carrier is having network issues. Calls to and from that carrier may receive an error message,” the representative said.