Zoom Virtual Agent

Zoom took to the show to unveil Virtual Agent, an intelligent, conversational AI and chatbot solution that uses natural language processing and machine learning to understand and quickly resolve issues for customers in a contact center setting. Zoom Virtual Agent works on multiple support channels to deliver fast, yet personalized customer experiences, while helping to reduce call volumes to human agents, the company said.

Zoom Virtual Agent will be available in early 2023. The feature can be fully integrated with Zoom Contact Center and will also be offered as a standalone chatbot offering, the company said.