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SolarWinds MSP’s David Weeks: Customer Experience Defines An MSP
by Joseph F. Kovar
‘The motion of customer experience [is changing] in regards to the way that some partners are starting to look at the way they run their sales motions and the way that they interact with their customers,’ says David Weeks, SolarWinds MSP director of sales.
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COLUMN: Should You Prepare For A Protracted Downturn?
by Robert Faletra
The Channel Company’s Executive Chairman Robert Faletra says while the technology industry has been spared the worst of post-pandemic economic downturn, that won’t remain the case for long.
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How Solution Providers Can Survive COVID-19 And Actually Thrive
by Joseph F. Kovar
Businesses go through four waves in a crisis--react, protect, optimize, and elevate--and knowing how to handle the last two of those waves will result in an IT infrastructure that will be resilient when the next crisis hits, said Connection’s Kurt Hildebrand.
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COLUMN: iCorps’ IT Leadership On Demand A ‘Life-Saver’ For SMB Customers Starving For IT Insight
by Steven Burke
The IT Leadership on Demand Service focuses on strategic planning with the aim of driving strategic competitive business advantages for customers.
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AHEAD To Acquire RoundTower, Kovarus, Creating $2.1 Billion Channel Behemoth
by Joseph F. Kovar
‘We realized there’s value in scale in being able to provide unique services and solutions, and that by coming together we can collectively provide additional services and help our vendor partners scale to new markets,’ says Stephen Ayoub, president of AHEAD.
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Virtusa To Be Acquired In $2 Billion Private Equity Play
by Joseph F. Kovar
The large global IT services provider will join several other global IT solution providers that are partially or wholly owned by Baring Private Equity Asia.
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Orange Business Services, Moogsoft Aim New Partnership At Remote Operations
by Joseph F. Kovar
‘With the pandemic, every enterprise is scaling to transform to a digital environment while also maintaining their legacy environments. Our partnership is accelerating the pace of this transformation by taking away the complexity of managing disparate collaboration, security, and other systems,’ says Sam Nchinda, vice president of Americas solutions for Orange Business Services.
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Solution Provider CPC Creates New IGEL-Focused Business Group
by Joseph F. Kovar
‘IGEL has been changing the perception that it is a thin-client company and is depending on partners to take its virtual desktop and cloud workspaces technologies to customers,’ says IGEL CEO Jed Ayres.
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How MSPs Can Be ‘Problem-Solving Superheros’ During COVID-19
by Gina Narcisi
‘You put on a cape and fly in every time there‘s a problem. You’ve been doing it for a long time and during COVID, it’s been no different,’ says a CommScope executive.
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Axcient: How Cutting ‘Many Throats To Choke’ Down To One Can Save MSPs Money
by Gina Narcisi
Axcient’s three-in-one backup platform has allowed MSP LANAIR to consolidate down from 12 vendors in the backup space to one, a LANAIR executive shared during the XChange+ 2020 Virtual Experience.
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Creativity, Education Key To Growing MSP Business During COVID-9: Datto
by Joseph F. Kovar
‘The best way to increase sales is to take existing services to your clients who may not know you have them. It seems obvious. But most MSPs don‘t really know how to sell. So educate clients on services you have that they are not using,’ says Dave Seibert, chief information officer at IT Innovators.
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T2 Tech Group Acquires Health-Care Business, Forms New Work-From- Home-Focused Subsidiary
by Joseph F. Kovar
‘People in this industry are typically in call centers with hundreds of people. With COVID-19, it‘s hard to send these people to work from home. T2 Tech Group had the technology for work from home before the pandemic. So we will look to acquire or partner with other companies who need help with flexibility,’ says Kevin Torf, co-founder and managing partner of T2 Tech Group.
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Globant Acquires gA In Digital, Cloud Transformation Channel Play
by Joseph F. Kovar
The solution provider, with its 14th acquisition in 12 years, is purchasing gA, a digital platform and transformation services provider, as part of its strategy for increasing its global presence to serve customers wherever they have offices.
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Connection CEO: Sales Hit Hard By COVID-19, ERP Implementation
by Joseph F. Kovar
‘After a strong first quarter, driven in part by urgent demand in March from customers transitioning their people to working from home, the pandemic‘s impact on our customer base and demand was significant,’ says Tim McGrath, Connection president and CEO.
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