DXC, 7AI Partner On Agentic AI Security Operations Service

‘There’s a lot of people claiming to have AI agents. What we liked most about 7AI on the tech side is that it didn’t require a whole re-engineering of our process and tools. We had the ability to just plug in and augment the people we have today without having to re-engineer everything,’ says Chris Drumgoole, president of DXC’s Global Infrastructure Services business.

Global technology services provider DXC Monday unveiled a partnership with agentic AI-focused security technology developer 7AI to launch a new DXC Agentic Security Operations Center, and in the process dipped its toe in the nascent agentic AI business.

The DXC Agentic Security Operations Center combines DSX’s SoC capabilities with fully autonomous AI agents from 7AI to offer end-to-end managed security operations, including ingesting alerts, investigating potential issues and remediation, said Chris Drumgoole (pictured), president of DXC’s Global Infrastructure Services business.

DXC, ranked No. 14 on CRN’s 2025 Solution Provider 500, is already one of the IT industry’s SoC providers and looked at several potential partners to add agentic AI security before deciding to work with 7AI, Drumgoole told CRN.

“There’s a lot of people claiming to have AI agents,” he said. “What we liked most about 7AI on the tech side is that it didn’t require a whole re-engineering of our process and tools. We had the ability to just plug in and augment the people we have today without having to re-engineer everything. 7AI’s approach of being able to plug right into an operating SoC was really, really helpful.”

7AI also has a strong team that worked closely with DXC to match its needs and those of its customers, despite being a relatively new company, Drumgoole said.

“We did a lot of work with them, looking at how they built their tools, how they built their agents, how it’s going to work,” he said. “Without getting into too many specifics, we made sure part of our job as the integrator, as the operator, is to have the ability to keep running our customers regardless of what happens to the underlying tech.”

The partnership with 7AI is DXC’s first foray into agentic, Drumgoole said. DXC already offers customers AI capabilities via its Platform X, a data-driven, intelligent automation platform that helps detect, prevent and address issues before they happen within customers’ cloud and on-premises IT estates, he said.

“We do a lot of AI on our Platform X and other interesting tools where we’ve been doing machine learning and AI for a long time around predictive failure, predictive maintenance, things like that,” he said. “This is our first foray into the market with agentic AI where we’re actually looking at taking that people-based approach to a specific job and asking an AI agent to do it instead.”

7AI builds an agentic security platform, which is a relatively new technology, said Lior Div, co-founder and CEO of 7AI, a Boston-based startup founded only about 18 months ago to develop agentic AI for security.

“Unlike using GenAI to just spit out text, as we used to see with ChatGPT, we’re actually using AI to do some work, leveraging APIs and different integrations with other systems to actually do things for us,” Div said. “We’re saying when there’s a full agentic AI platform in a big organization, we’re connecting to their security measures, their endpoint cloud, whatever it is, whatever they bought. And our AI knows how to operate those systems in order to do investigation.”

Div said the 7AI Agentic Security Platform works like humans do.

“When a human is doing a cyber investigation, the human will go to a specific system, query the system, ask a few questions, receive the answer, and then say, ‘OK, now I need to go to this system, log in there, query that system, and so on and so forth.’ Basically, our agentic AI agent is mimicking this type of work. And it’s needless to say that AI by now is probably doing a better job with those types of investigations than humans do, and faster as well.”

7AI currently primarily works with channel partners that resell the company’s technology, Div said. The DXC relationship is different, he said.

“DXC is going to build a whole new service around the 7AI technology, and they’re going to serve their customers,” he said. “It’s not just a pass-through deal where they get the margin. They’re actually going to be in front of their customers and enable us to reach a better, wider range of customers. [That means] our reach to the global market suddenly moved from zero to 100 because they have a global reach. They have probably 1,100 salespeople that can start pushing this solution. This is fantastic for us because it enables us to lean into the market.”

Even more important, Div said, is the fact that people are starting to understand that GenAI is not a concept but is something that can run in production in big organizations like DXC because they call themselves “customer zero.”

“The big news here is the fact that agentic AI is not a test anymore,” he said. “It’s here. It’s now, in reality, affecting Fortune 500 companies. And this is a big deal because I think that people in their head think that it’s coming in a year and a half from now. No, no, it’s happening now. Whatever you thought about AI, it’s happening faster than that.”

Looking ahead, DXC sees agentic AI as a game-changing technology, Drumgoole said.

“You’re going to see a lot more from us over the coming year in this space,” he said. “We’re a $7 billion business doing infrastructure operations, cloud operations and security operations. We think the opportunity for agentic AI in that space is limitless. Everybody’s talking about AI like, ‘Oh, look at all this cool business transformation, all this stuff that’s wonderful.’ We have a whole consulting piece of our business that does that. We’re in the business of delivering uptime. That’s what we do. And we think agentic AI is really going to give us the ability in our SoC to handle much higher volumes, predict failures at a much faster rate and respond to issues.”

DXC is also currently experimenting with agentic AI for internal use, Drumgoole said.

“We have AI agents listening into outage calls and making recommendations,” he said. We haven’t launched that yet, but that’s an example of the type of stuff we'’e playing with, where we actually have the ability to use AI to speed time to restore, time to resolution, and ultimately improve quality and uptime, which is what our customers ultimately ask for.”