After the recent wave of WannaCry ransomware attacks, managed service providers said the key takeaway they are bringing to customers going forward is the importance of proactive security.
"Our whole stance is around proactive security. When you have proactive [security], WannaCry is not going to have an impact," said Michelle Drolet, CEO of Framingham, Mass.-based Towerwall.
Drolet said that proactive approach includes an integrated, layered approach to security to protect the different levels of the environment. She said that includes vulnerability management, patch management, strong protection technologies and more. Drolet said none of her company's customers were hit by the WannaCry ransomware attack.
The focus on ransomware, which had already been on the rise due to an increasing amount of attacks, hit an all-time high last week with the emergence of the WannaCry ransomware attacks. The attacks hit more than 200,000 computers around the world, including high-profile hits on the United Kingdom's National Health Service, telecom companies and major corporations like FedEx.
The attacks have involved a demand of a Bitcoin payment — equal to $300 -- in order to unlock computer systems. Damages from WannaCry could reach $4 billion, according to cyberrisk analytics platform provider Cyence.
Stephen Brooks, president of Newtown Square, Pa.-based Penn Systems Group, said he hasn't had a single call from a customer affected by the WannaCry attack. He credited that to the company's approach and tool set, saying it takes a "multilayered approach starting from the edge and going back." That includes UTM tools from Fortinet and SonicWall, web, server and desktop protections from Webroot, as well as business continuity tools, he said.
"It's just about being proactive," Brooks said.
Allen Falcon, CEO of Westborough, Mass.-based Cumulus Global, said he also didn’t have any customers affected by WannaCry, but his company sent out a special advisory note about the attacks. As a cloud-focused solution provider, Falcon said his company's customers tend to be more up-to-date as a lower percentage of them are running on older operating systems and it works to make sure they have good malware protections in place when migrating to the cloud. However, he said the WannaCry attacks were a good opportunity to check all of those protections were up-to-date.
"It's definitely an opportunity to talk to customers about security and to have them validate that their protections are in place," Falcon said.