Symantec Global Sales Superstar John Sorensen To Depart After 12-Year Run

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The company's service provider, MSP, strategic partnership efforts, and worldwide field and channel marketing efforts are also lead by Blue Coat vets. A legacy Blue Coat executive has been tapped to fill Sorensen's role as well, according to the source familiar with the situation.

"Symantec folks probably think there's no one in there who really gets them right now," the source said. "No one really understands their side of things."

Silicon East would like to see Symantec double down on partner support and refocus on their core mission of endpoint protection, according to Marc Harrison, president of the Marlboro, N.J.-based solution provider. Harrison specifically would like to see Symantec make it so that partners can identify and procure the SKUs they want more quickly.  

"Everybody likes the product, but it just can be a confounding company to do business with," Harrison said.  

A number of changes made to meet Blue Coat's way of doing things haven't been as partner-friendly, such as not delivering certificates directly to the reseller, said one partner that didn't wish to be identified. The company has also adopted a new SKU renewal process that makes it more difficult for customers to know what they're paying for, the partner said.  

"Things have been a little in flux with the Blue Coat integration," the partner said.   

Harrison said he's a little concerned about his business increasingly being in the hands of leaders who don't know. and weren't intimately involved in. Symantec's history and heritage.

"They're basically just inheriting something that's been around a long time before they were there," Harrison said. "We hope for the best."  

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