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As ChatGPT Excites, 8 Solution Provider CEOs Invest In AI, ML, Automation

Wade Tyler Millward

SPR, WWT, Conduent, Avanade and Open Systems are among the solution providers to weigh in on AI, ML and automation in 2023.

Artificial intelligence is a hot topic this year with so many nontechnical internet users getting the chance to experiment with ChatGPT, Dall-E and other content-generating programs.

And in the channel, solution providers are continuing to see how AI, machine learning (ML) and automation can improve internal processes as well as deliver better business results for customers.

SPR CEO Rob Figliulo was among the CEOs to cite AI, ML and automation as key areas of interest as part of CRN’s 2023 CEO Outlook special report.

“Capabilities such as computer vision, natural language processing, ChatGPT and other generative AIs are allowing companies to harness the power of data like never before,” Figliulo said. “These different fields of AI are allowing both developers and nontechnical employees to perform complex tasks without doing the heavy lifting. Historically, all data science has taken place outside the cloud, but that‘s changing fast.”

[RELATED: 12 Solution Provider CEOs See More Cloud Opportunity In 2023]

Solution Provider CEOs On AI, ML, Automation In 2023

The report features thoughts on 2023 not only from service provider CEOs, but the top executives of some of the biggest vendors in tech, including AMD, Cisco Systems, Dell Technologies, Intel and VMware, as well as the CEOs of some of the top cybersecurity vendors.

The following are among the solution providers who shared their thoughts on investing in AI, ML and automation in 2023 as part of the report:

*World Wide Technology (WWT) CEO Jim Kavanaugh

*Conduent President and CEO Cliff Skelton

*Insight Enterprises President and CEO Joyce Mullen

*Avanade CEO Pamela Maynard

*Real Impact CEO Nyasha Tunduwani

*Open Systems CEO Geoff Haydon

*Denali Advanced Integration CEO Robert Vrij

Here’s how solution provider leaders view this opportunity in 2023.

Wade Tyler Millward

Wade Tyler Millward is an associate editor covering cloud computing and the channel partner programs of Microsoft, IBM, Red Hat, Oracle, Salesforce, Citrix and other cloud vendors. He can be reached at

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