As ChatGPT Excites, 8 Solution Provider CEOs Invest In AI, ML, Automation

Conduent

President, CEO: Cliff Skelton

The digitization of business processes made possible by automation, AI, analytics and cloud represents the biggest market opportunity for Conduent in 2023, CEO Skelton said.

“Through our market-leading business process as a service solutions (‘BPaaS’)—which are cloud- and mobile-enabled, with a focus on analytics and enhanced customer experience—we aim to help our clients create the agility and flexibility they need in their business models,” Skelton said.

Florham Park, N.J.-based Conduent— No. 22 on CRN’s 2022 Solution Provider 500—is focused on technologies to increase efficiency, lower costs and improve customer experience for its customers. The subscription software model seems the best way to achieve this, such as through Contact Center as a Service (CCaaS).

“As a result of this emphasis, we continue to prioritize investments in cloud-based solutions, analytics, artificial intelligence, intelligent automation and machine learning, through our own technology and by integrating solutions from leading industry partners,” he said.

More automation will help customers “manage high-volume processes faster, more efficiently and with outcomes that meet the needs and expectations of their customers, who could be medical patients, toll road motorists and transit riders, or government benefits recipients,” Skelton said.

“They all want the immediacy, accuracy, security and convenience that only digital technologies can offer, delivered with the expertise of our team,” he said.