2017 Cloud Partner Programs Guide Details

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Epicor Software Corporation
Epicor Partner Program

U.S. Headquarters804 Las Cimas Pkwy
Austin, TX 78746
U.S. HQ phone number1.800.999.1809
Year Company Founded1972
CEOJoe Cowan
Worldwide Channel Chief
Date Began Serving In This Role
North American Channel ChiefSally Craig
TitleSr. Director, Channel, Americas
Date Began Serving In This Role12/1/16
North American Cloud Channel Program ManagerSally Craig
TitleSr. Director Channel, Americas
Email Addresssally.craig@epicor.com
Cloud Involvement, Products, And Solutions
Our existing partner program supports our cloud products/services
Our products are sold as a Cloud Service where we (the vendor) are the Service Provider (i.e. SaaS, PaaS or IaaS, HW as a service, network connectivity)
Year Cloud Channel Program was established2015
Please provide a brief overview of the company's cloud partner program or describe the components of your company's overall partner program that specifically pertains to cloud computing.Epicor delivers cloud commercial selling and implementation training to its global partner ecosystem - the Epicor Partner Network comprised of over 400 reseller, solutions, services and consulting partners worldwide. To date, Epicor has trained partners from 12 countries across the Americas, Asia and Australia. Identifying key partner prospect targets capable of further expanding the Epicor Cloud ERP solution reach in both core and non-core markets is part of the Epicor ongoing partner recruitment process. The Epicor ERP platform is architected for both on-premises and cloud environments, providing partners maximum flexibility to meet the deployment preferences of their customers. Specific training and compensation plans designed to cloud-enable and incent partners are helping existing and new partners, particularly those that focus on managed services offerings, expand their commercial footprint to address the growing demand for cloud and hybrid environments in Epicor's served markets.
Please outline as many as 3 of the top benefits that specifically pertain to cloud computing that channel partners gain from joining this partner program.1. Epicor partners gain a competitive edge with the ability to offer a single, flexible ERP platform with proven multiple deployment and purchase options to meet customer demand. 2. Partner ability to easily integrate Epicor Cloud ERP solution or hybrid deployments into the growing managed services business.
How many of your partners are currently enrolled in your Cloud partner program or are utilizing the cloud portion of your overall partner program?38
Please identify those areas in which your company actively promotes its technology components to encourage customers or service providers to build a cloud offering (public, private or hybrid).
Backup/Disaster Recovery
Cloud Applications/SW
Cloud Hosting
Cloud Management
Cloud Platforms (PaaS)
In what areas does your company currently have a Public Cloud Service?
Backup/Disaster Recovery
Cloud Applications/SW
Cloud Hosting
In which of the following ways does your company engage with Channel partners to promote your Cloud-related technologies or services?
We have our own public cloud service or application - we use partners as resellers
In which of the following types of Channel training and enablement activities does your company invest to assist your Cloud focused partners?
Specialized technical training (face to face)
Specialized technical training (on-line, ILT)
Technical certification (for cloud)
Specialized sales training (face to face)
Specialized sales training (on-line, ILT)
Business transformation training or consulting (focused on financial, organization or sales/mktg. changes required to succeed with the cloud)
Field sales mentoring or coaching (between your direct sales
Sharing of service delivery methodologies or IP around cloud solutions (pre or post-sale)
Cloud specific ROI or TCO calculator tools to be used with end-users
In which of the following ways does your company invest money to assist partners specifically with their shift to selling and /marketing cloud solutions?
Customer Events
Partner Branding assistance (materials and/or funds)
Partner Demand Generation assistance (materials and/or funds)
Specialized local staff to help partners with marketing planning and/or execution
Partner Events
Partner Marketing Training
Co-selling assistance from local cloud-specialist sales or business development staff
What elements of support does you company offer in your Cloud channel program/tier to motivate and support your Cloud partners financially?
Deal Registration
Demo program/Trial Keys
Internal-use product or licenses (discounted or free)
Referral programs (for Cloud Agents or influencers)
Compensation and Fees
Does your company offer VARs assistance in compensation of their sales teams on residual revenue programs (maintenance, software or professional services), recurring revenues or annuity streams?Yes
Are partners required to pay a fee to join your the basic or minimum tier of this Cloud Partner Program?Yes
Are partners required to meet specific minimum revenue requirements in order to join the basic or minimum tier of this Cloud Partner Program?Yes
Which of the following requirements must partners meet in order to join the basic or minimum tier of this Cloud Partner Program?
Actively transacting partner
Business planning requirements
Marketing plan
Revenue commitment
Technical certification requirements
Commercial and Technical Training
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