2017 Cloud Partner Programs Guide Details


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Genesys Telecommunications
Genesys Partner Network

U.S. Headquarters2001 Junipero Serra Blvd.
Daly City, CA 94014
U.S. HQ phone number650-466-1100
URLhttp://www.genesys.com/
Year Company Founded1991
Executives
CEOPaul Segre
Worldwide Channel ChiefPaul Rolfe
TitleVP Global Channels and Alliances
Date Began Serving In This Role7/1/16
North American Channel ChiefDavid York
TitleSVP Sales NA
Date Began Serving In This Role1/1/07
North American Cloud Channel Program ManagerDaniel Cody
TitleVice President Global Partner Program
Email Addressdaniel.cody@genesys.com
Cloud Involvement, Products, And Solutions
Our existing partner program supports our cloud products/services
Our products are sold as a Cloud Service where we (the vendor) are the Service Provider (i.e. SaaS, PaaS or IaaS, HW as a service, network connectivity)
Our products are used to build hybrid Private Cloud Solutions
Year Cloud Channel Program was established2010
Please provide a brief overview of the company's cloud partner program or describe the components of your company's overall partner program that specifically pertains to cloud computing.Cloud Partners deliver cloud-based Software-as-a-Service (SaaS) solutions to the market using Genesys technology and services, either through deploymentof Genesys software in partner-owned/operated cloud facilities ("Cloud Solution Partner") or through the resale of Genesys Cloud services in those markets where Genesys provides such services ("Cloud Reseller"). Cloud Partners frequently deliver value-added applications and services to enhance the Genesys suite of products and services.
Please outline as many as 3 of the top benefits that specifically pertain to cloud computing that channel partners gain from joining this partner program.Baseline and Opportunity Discounts, Rebate Program, Demo tools, Sales and Solution Enablement training, Demand Generation Programs and all the associated benefits of the Genesys Partner Network.
How many of your partners are currently enrolled in your Cloud partner program or are utilizing the cloud portion of your overall partner program?63
Please identify those areas in which your company actively promotes its technology components to encourage customers or service providers to build a cloud offering (public, private or hybrid).
Cloud Platforms (PaaS)
In what areas does your company currently have a Public Cloud Service?
Cloud Applications/SW
Cloud Hosting
In which of the following ways does your company engage with Channel partners to promote your Cloud-related technologies or services?
We have our own public cloud service or application - we use partners as agents
We have our own public cloud service or application - we use partners as resellers
We have technology components that are used to build private or hybrid cloud infrastructure; we engage integrators or Cloud Builders
We have technology components that are used to build private or hybrid cloud infrastructure; we engage Cloud Service Providers to build datacenters which supply cloud capacity to other entities
We have software components and tools that are used by ISVs and developers to build SaaS applications, either for public, private or hybrid cloud environments
In which of the following types of Channel training and enablement activities does your company invest to assist your Cloud focused partners?
Specialized technical training (face to face)
Specialized technical training (on-line, ILT)
Technical certification (for cloud)
Sales certification (for cloud)
Sales playbooks or prospecting guides for cloud solutions
In which of the following ways does your company invest money to assist partners specifically with their shift to selling and /marketing cloud solutions?
Offer them qualified cloud-specific sales leads
Partner Branding assistance (materials and/or funds)
Partner Demand Generation assistance (materials and/or funds)
Specialized local staff to help partners with marketing planning and/or execution
Partner Events
What elements of support does you company offer in your Cloud channel program/tier to motivate and support your Cloud partners financially?
Not Applicable
Compensation and Fees
Does your company offer VARs assistance in compensation of their sales teams on residual revenue programs (maintenance, software or professional services), recurring revenues or annuity streams?No
Are partners required to pay a fee to join your the basic or minimum tier of this Cloud Partner Program?No
Are partners required to meet specific minimum revenue requirements in order to join the basic or minimum tier of this Cloud Partner Program?Yes
Which of the following requirements must partners meet in order to join the basic or minimum tier of this Cloud Partner Program?
Actively transacting partner
Business planning requirements
Certified/accredited sales staff
Marketing plan
Revenue commitment
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