2017 Cloud Partner Programs Guide Details


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ServiceKey
ServiceKey Cloud Program

U.S. Headquarters3000 Northwoods Parkway
Suite 350 Norcross, GA 30076
U.S. HQ phone number866.441.0496
URLhttp://www.servicekeytss.com
Year Company Founded2004
Executives
CEOAngela Vines
Worldwide Channel Chief
Title
Date Began Serving In This Role
North American Channel ChiefDanielle Lee
TitleDirector of Business Solutions
Date Began Serving In This Role10/1/08
North American Cloud Channel Program ManagerJohn Lodde
TitleCloud Program Manager
Email Addressjlodde@servicekeytss.com
Cloud Involvement, Products, And Solutions
We have a separate partner program that supports our cloud products/services
Our products are sold as a Cloud Service where we (the vendor) are the Service Provider (i.e. SaaS, PaaS or IaaS, HW as a service, network connectivity)
Our products are used to enable off-premise Cloud Solutions
Our products are used to build hybrid Private Cloud Solutions
Year Cloud Channel Program was established2011
Please provide a brief overview of the company's cloud partner program or describe the components of your company's overall partner program that specifically pertains to cloud computing.ServiceKey's Cloud Partner Program provides Private Cloud, Data Center and Hybrid Infrastructure Solutions to our partners. Becoming a ServiceKey Cloud Partner allows you to generate monthly recurring revenue by offering private label cloud solutions to your clients. ServiceKey's Cloud Partner Program provides enterprise-grade cloud infrastructure that is ready for immediate go-to-market implementation for our channel Partners who are looking to provide hosting services to their clients. By partnering with ServiceKey you will benefit from our global network and data center footprint, unbeatable speed-to-market for new cloud offerings, cloud solutions fully branded as your own, enterprise-grade infrastructure and solutions, your customers on your paper, ServiceKey support and monitoring and access to additional services and support. Partners can take advantage of our Cloud Partner Program and earn recurring revenue by selling cloud services in an extremely simple and straightforward process. There are no fees to get started and we provide everything you need to quickly start selling your solution: the infrastructure, installation, training, and support. We will serve as an extension of your team by providing solution engineering, sales support, and delivering the highest level of customer service and technical support.
Please outline as many as 3 of the top benefits that specifically pertain to cloud computing that channel partners gain from joining this partner program.ServiceKey provides our partners with 24x7 personalized end to end support for the business needs. Our cloud program benefits our customers by providing them with monthly recurring revenue, enterprise-grade infrastructure and solutions and our global network and data center footprint.
How many of your partners are currently enrolled in your Cloud partner program or are utilizing the cloud portion of your overall partner program?77
Please identify those areas in which your company actively promotes its technology components to encourage customers or service providers to build a cloud offering (public, private or hybrid).
Backup/Disaster Recovery
Cloud Applications/SW
Cloud Hosting
Cloud Infrastructure (IaaS)
Cloud Management
Cloud Migration
Cloud Security
Cloud Storage (SaaS)
Project ticketing system
In what areas does your company currently have a Public Cloud Service?
Backup/Disaster Recovery
Cloud Applications/SW
Cloud Hosting
Cloud Infrastructure (IaaS)
Cloud Management
Cloud Migration
Cloud Security
Cloud Storage (SaaS)
In which of the following ways does your company engage with Channel partners to promote your Cloud-related technologies or services?
We have our own public cloud service or application - we use partners as agents
We have our own public cloud service or application - we use partners as resellers
We have technology components that are used to build private or hybrid cloud infrastructure; we engage integrators or Cloud Builders
We have technology components that are used to build private or hybrid cloud infrastructure; we engage Cloud Service Providers to build datacenters which supply cloud capacity to other entities
In which of the following types of Channel training and enablement activities does your company invest to assist your Cloud focused partners?
Specialized technical training (on-line, ILT)
Specialized sales training (on-line, ILT)
Sales certification (for cloud)
Field sales mentoring or coaching (between your direct sales
Cloud specific ROI or TCO calculator tools to be used with end-users
Sales playbooks or prospecting guides for cloud solutions
In which of the following ways does your company invest money to assist partners specifically with their shift to selling and /marketing cloud solutions?
Customer Events
Partner Branding assistance (materials and/or funds)
Specialized local staff to help partners with marketing planning and/or execution
What elements of support does you company offer in your Cloud channel program/tier to motivate and support your Cloud partners financially?
Deal Registration
Demo program/Trial Keys
Discounts (training, volume, tiered, etc.)Utility or annuity-based pricing or licensing
Special financing or leasing of equipment for Cloud Builders or Service Providers
Internal-use product or licenses (discounted or free)
Loyalty programs or SPIFs
MDF/CO-OP
Referral programs (for Cloud Agents or influencers)
Compensation and Fees
Does your company offer VARs assistance in compensation of their sales teams on residual revenue programs (maintenance, software or professional services), recurring revenues or annuity streams?Not Applicable
Are partners required to pay a fee to join your the basic or minimum tier of this Cloud Partner Program?No
Are partners required to meet specific minimum revenue requirements in order to join the basic or minimum tier of this Cloud Partner Program?Yes
Which of the following requirements must partners meet in order to join the basic or minimum tier of this Cloud Partner Program?
Actively transacting partner
Business planning requirements
Certified/accredited sales staff
Reseller certificate
Revenue commitment
Technical certification requirements
Valid website
Cloud certification or training from a related vendor’s program
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