SilverBack Provides Monitoring Of IT Infrastructures

A growing number of solution providers are basing their entire business on managed services; doing nothing more than monitoring customers' network activity. However, setting up and implementing a managed service business is too costly and time consuming for most integrators. An easier way to get involved with managed services is to partner with a company such as SilverBack Technologies.

SilverBack Technologies' Datacenter is an all-inclusive IT and security monitoring service. The service is ideal for VARs and solution providers that need to closely monitor their customers' IT infrastructure. Datacenter also provides an easy entry into the managed service market for solution providers that don't want or can't afford to invest in setting up and manning a 24x7 network operations center.

SilverBack's Datacenter is the perfect choice for managing networks that house sensitive data from industries such as medical, government, banking, education, legal and so on. SilverBack helps such organizations achieve regulatory compliance for industry-specific regulations such as GLBA, HIPAA and Sarbanes-Oxley. Such markets require full-time communications, and an inability to access critical data can lead to huge financial loss or could make the difference between life and death. SilverBack Datacenter keeps IT infrastructures up and running 24x7, regardless of the time or day of the week. SilverBack Datacenter monitors network traffic, systems, application and security services using an integrated Web-based software package that's affordable, easy to deploy and simple to maintain. Detailed reports on network performance, availability and security are available within 24 hours of installation. SilverBack Datacenter can be offered as a comprehensive monitoring service, or solution providers can bundle specific features with their existing services to provide a more complete offering. SilverBack's preconfigured software is bundled with a hardware appliance that resides at either a solution provider's or their customer's site depending on the requirements of the given situation.

SilverBack not only supplies the appliance, they also install it. Multiple client sites can be accessed using VPN connections or SilverBack's SilverStreak software. SilverStreak enables agentless remote monitoring using HTTPS without reconfiguring firewalls, making NAT changes or adding additional hardware. Solution providers will appreciate that SilverBack remotely maintains all of its monitoring and security software freeing partners' time to focus on end-user service and support.

The SilverBack Appliance is available as either a 1U or 2U 19-inch rack-mount unit. A telephone line is required for fault notifications via pager. SilverStreak supports Windows 2000 Professional/Server, Windows 2003 Server and Windows XP Professional. SilverBack's channel program has evolved into a services franchise model that ensures partner success. SilverBack sells exclusively through the channel and is committed to maintaining long-term relationships with its partners. SilverBack sales and marketing professionals are evaluated based on the number of repeat orders from existing partners, and compensated based on those numbers.

The two-level program is made up of Silver and Platinum partners. The Platinum level of the program is designed for partners that build their business strictly by offering managed services and that actively seek out new markets. The Platinum program requires partners to purchase a minimum of 100 perpetual software licenses and the hardware appliance. The Silver level of the program targets partners with stable customer bases that generate recurring revenue. Partners at this level must purchase a minimum purchase of 25 perpetual software licenses. SilverBack partners routinely earn margins of 50 percent or more, and SilverBack allows for co-branding of the software's User Interface with the partner's service name, logo and contact details.

CHANNEL PROGRAM SNAPSHOTS
>SILERBACK DATACENTER
COMPANY: SilverBack Technologies
Billerica, Mass.
(978) 670-9944
www.silverback.com
DISTRIBUTORS: Atrion Networking Corporation, Digital-DNS Inc., Enterprise Systems Consulting Inc. (ESC), Netivity Solutions, Network Partners Inc., Realtime IT Support Center, Red Square Systems, SDC
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Note: Vendors can earn up to five stars for technical merit and five for their channel program. If the average of these two scores is four stars or greater, the product earns CRN Test Center Recommended status.