Out of the box, CSM employs common policies and settings that should meet the needs of the majority of small businesses.
That ease of use may be a boon for the end user but does little for solution providers that want to build long-term revenue around consulting and security services. That low services potential, combined with Trend Micro's direct-sales presence for renewals, led to its two-star channel rating.
But for VARs looking to avoid the hassles of maintaining a security product or to do an "install and forget," CSM may be the right choice.
In short, Trend Micro's CSM 3.6 proves to be an effective product for handling many forms of malware, but solution providers are still advised to take a layered approach to security and combine it with other security products—including firewalls, VPNs, content filtering appliances and intrusion detection/prevention—to effectively close all the doors to intruders and unwanted content.