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2021 Annual Report Card Winners: Solution Providers Give Top Grades To Key Vendors

Rick Whiting

For the 36th year, solution providers scored vendors in 24 technology categories based on their performance in product innovation, support, partnership, and managed and cloud services.

Power Protection and Management: Eaton

Channel Chief: Curtiz Gangi, VP, U.S. Channels

Eaton came out on top in this technology category with an overall score of 89.5 and took the top scores in product innovation (94.1) and managed and cloud services (79.4).

Eaton’s product innovation grades included 104.5 for product quality and reliability, the second highest grade in any criteria in this year’s ARC. Eaton also had the highest scores in training (84.3), quality of field management (90.7), marketing support (83.8) and solution provider program (87.2).

But Tripp Lite was close behind with an overall score of 89.1 and the company took the top scores for support (90.8) and partnership (94.4), and the top score (66.4) for consumption-based/subscription pricing. (Note: Eaton acquired Tripp Lite earlier this year.)

Schneider Electric received an overall score of 87.5 followed by CyberPower with 77.2 and Vertiv with 76.6.

 
Rick Whiting

Rick Whiting has been with CRN since 2006 and is currently a feature/special projects editor. Whiting manages a number of CRN’s signature annual editorial projects including Channel Chiefs, Partner Program Guide, Big Data 100, Emerging Vendors, Tech Innovators and Products of the Year. He also covers the Big Data beat for CRN. He can be reached at rwhiting@thechannelcompany.com.

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