10 Predictions For 2008 From VARBusiness 500 Execs

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FISERV, No. 20 on the 2007 VARBusiness 500

"One of the largest areas where we see growth is electronic bill payment and Internet banking. We think that customer adoption of this technology will continue to increase. Our latest acquisition, CheckFree makes customers' lives easier, and allows more convenient times, places and access to banking. Here are some of the other top services we see as trends:

  • Electronic bill payment adoption rates will increase
  • More banks offering Mobile Banking
  • Community Banks will continue spending significantly for Risk and Compliance
  • Community Banks will leverage technology to stay ahead of the competition
  • Paperless banking continues improving community bank efficiency ratio
  • Aging workforce will drive Community Banks retooling with Enterprise Process Management that enable consistency of process and CRM
  • Bank spending will be slow until credit market issues are worked out
  • SAAS will gain momentum as a way to reduce risk and better manage expenses
  • Focus on increasing fee income to compensate for shrinking rate margins
  • Banks offering Virtual Banking"

-- Jim Sizemore, Fiserv ITI senior vice president and CIO

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