40 Most Innovative MSPs

Standing Out In The Crowd

We approached some of the top managed service platform vendors and MSP organizations, including Kaseya, N-able, LPI Level Platforms, Zenith Infotech, GFI (CA Technologies) and MSP Alliance, to name who they thought were their most innovative partners. The accompanying list highlights those companies that stand out from the crowd.

Also see Most Innovative MSPs.

All Connected

Alan McDonald, President
Simi Valley, Calif.

All Connected serves more than 150 customers and has a focus on business continuity. In 2006, McDonald and his team partnered with other solution providers to create their own branded service called XiloCore.

All Covered

Todd Croteau, COO
Redwood City, Calif.

All Covered is becoming one of the nation's largest MSPs, thanks to five acquisitions in 2010 alone, including Analysys, an IT consultant that recently began specializing in cloud computing and virtualization.


Greg Donovan, Founder/CEO
Morrisville, N.C.

Hundreds of clients now use proprietary Assure services platform for health-care and business markets. Donovan is a regular at MSP conferences about running a managed services practice.


Brent McCasland, President/CFO
San Angelo, Texas

A big MSP player in the banking vertical, CalTech offers security and firewall monitoring, remote access management and troubleshooting.

CATS Technology

Joe Cistaro, SVP Sales and Operations
East Brunswick, N.J.

Provides first-line IT support services and consultancy to SMBs in the New York City area. Network engineers all come from a Fortune 500 HelpDesk background.


Jeff Johnson, Founder, President and CEO
Little Rock, Ark.

ClearPointe has become a strong midmarket player thanks to its own 24/7 Eyes On NOC combined with design, support and other administrative services.

Connecting Point

Ted Warner, President
Greeley, Colo.

Connecting Point has changed its business model four times since 1985 to stay ahead of the curve. Currently looking at cloud solutions, the VAR has offered managed services for seven years.


Jason Waldrop, CEO
Chantilly, Va.

CWPS delivers value through project-based engagements as well as a broad portfolio of managed services that are built around unified communications, storage/virtualization, LAN/WA N and security.

Do IT Smarter

Lane Smith, CEO and President
San Diego, Calif.

In 2000, Do IT Smarter began offering help desk, on-site, and remote monitoring and management services, and five years later began helping other VARs transition to the MSP model.


Mike Jones, CEO
Birmingham, Ala.

ETG made its name in the health-care industry offering IT assessment and planning, managed network services, off-site data protection and cloud computing solutions.


Lawrence Guyot, President
Washington, D.C.

ETTE takes a holistic approach to client relationships. It strives to solve clients' total business needs and get customers to consider the MSP as a comprehensive business resource.

Everon Technology Services

Mike Cooch, President, Founder and CEO

Everon was founded in 2003 and provides a suite of IT management and support services, Internet marketing services, IT hosting, data backup services, and professional services with nationwide support delivered from service centers in Boston and Denver.

Five Nines Technology Group

Nick Bock, CEO
Lincoln, Neb.

Just two years ago, Five Nines was managing 1,000 machines. Today the company has increased that number to about 5,000 machines for 250 clients in five states.

FPA Technology Services

Craig Pollack, CEO
Encino, Calif.

FPA uses automation to help financial and manufacturing customers achieve business objectives by forming a partnership with them and assuming responsibility for their computer systems.


Andy Harper, CIO
Manassas Park, Va.

By acting as each client’s virtual helpdesk and systems administrator, Gaeltek strives to be a single resource for IT solutions, including managed services, hardware-as-a-service and more.


Brian Goddard, CEO
Charlotte, N.C.

The company’s own branded gFactor monitoring service has become a staple of Charlotte-area businesses, as well as marketing material such as ’The Five Costliest IT Mistakes That A Business Owner Can Make.’

Heartland Technology Solutions

Arlin Sorensen
Harlan, Iowa

Celebrating its 25th anniversary this year, HTS offers diverse solutions including GPS devices to enable farmers to better navigate and harvest crops to its own EncompassIT service that simplifies IT operations for a fixed cost.

Heit Consulting

Daniel Holt, CEO and Co-Founder
Fort Collins, Colo.

Heit, which focuses on the financial industry, introduced its own PCS-4 platform, which integrates IT performance, compliance, and security technologies with FFIE C-based controls.

Helion Technologies

Erik Nachbahr, President
Timonium, Md.

Helion specializes in auto dealerships and utilizes a ’Three Steps to Freedom’ analysis program to understand customers’ business problems and recommend a managed IT solution.


Karl Palachuk, Founder and CEO
Sacramento, Calif.

KPEnterprises has provided managed IT solutions since opening its doors in 1995. CEO Karl Palachuk is also an author and utilizes multiple social-media platforms to spread the managed services gospel.

Kraft Kennedy

Peter Kennedy, CEO
New York, N.Y.

Kraft Kennedy delivers managed services to legal and financial services firms. The company has 1,200 agents and offers the services for smaller companies and larger companies with existing IT staffs.

LMS Technical Services

Larry Shulman, President
Farmingdale, N.Y.

Initially a reseller of medical equipment to hospitals, Shulman transitioned to a managed services business model and today has its sights on the next migration to cloud computing.

Long View Systems

Kevin Crowe, Director of Managed IT Services Practice
Calgary, Alberta

Long View Systems has established itself as one of the most dominant MSPs in North America with over 650 employees. Its Remedy as a Service is just one of numerous offerings it carries.


J. Michael Drake, President and CEO
Bartlett, Tenn.

MasterIT takes the time to develop managed services unique to each client based on their needs. Its suite of branded offerings includes masterSERVE, masterCARE, masterASSIST and masterSTORE.

Miller Technology Solutions

Eric Miller, President
Norfolk, Va.

Founded in 2002, MTS focuses on the financial and health-care industries and looks to incorporate business continuity and project management solutions into managed services to be more of a trusted IT adviser to clients.

mindSHIFT Technologies

Paul Chisholm, Chairman and CEO
Waltham, Mass.

MindShift has earned several industry awards for its managed services capabilities, thanks to the philosophy that technology is not a product. Its services portfolio accommodates just about every part of a company’s IT infrastructure.

NetGain Information Systems

Mike Minnich, President and CEO
DeGraff, Ohio

NetGain’s success begins with its IT Optimizer business analysis tool, which helps businesses understand what the best services solution is for their company. CEO Mike Minnich is also an accomplished managed services speaker.


Justin Cameron, Owner, EVP and COO
Pittsburgh, Pa.

NetServe365 has developed some 300-plus custom services designed to remotely monitor and scrutinize every aspect of the network from hardware to the application layer.

NextStep Networking

Erin Arnold, President
Cincinnati, Ohio

Offerings include NSmanageIT, which allows SMBs to offload the IT up-front costs of people, hardware and bandwidth, or UmanageIT, a pay-as-you-go service with 24x7 monitoring and an online ticket management system for businesses with enterprise level agreements.


David Dadian, CEO
Ho-Ho-Kus, N.J.

PowerSolution gives customers two main options of services, including psMonitorIT and psDemandIT PowerSolution, through its Preeminent Value process of client engagement.

Precision IT Group

David D'Arcy, Managing Partner/President
New York, N.Y.

Precision IT Group enjoyed record growth of over 500 percent in its first five years in business and regularly beats out larger competitors for monitoring services. Additional revenue from existing contracts has increased 30 percent due to its managed services.

RSM McGladrey

Aaron Donaldson, Director ITC
Chicago, Ill.

Won LPI Level Platforms' "Rookie of the Year" award in 2010 for deployments and managed services sales over the last 12 months. Its IT-Vision managed services help control the typical stress of break-fix IT management.

Safe Systems

Curt Frierson, CTO
Alpharetta, Ga.

A traditional VAR hit hard by the banking meltdown in 2008, Safe Systems successfully transitioned to an MSP model. Recurring revenue has increased 93 percent since 2007, and the company still sees double-digit growth in new clients and sales.

Secure Designs

Larry Cecchini, COO
Greensboro, N.C.

Among its offerings, Secure Designs' e-mail-delivered Strategic Management Reports turn a customer’s Internet pipe into a complete management information system that can pay for itself in increased employee productivity.

SL Powers

Rory Sanchez, CEO and President
West Palm Beach , Fla.

In 1998, long before the term "managed services" was a buzzword, SL Powers was developing its own managed IT model. Its first four customers were on board in 1999 and its IT management and continuity platform, Guaranteed Networks, now delivers total IT support.

STF Consulting

Sean Furman, President
Atlantic Highlands , N.J.

STF recently completed a move of its core infrastructure into a SAS70 Certified data center. The company offers everything from maintenance to access control to power management services.

Syncretic Software

Seth Rosenberg, President
Wilmington, Del.

Syncretic offers full managed services capabilities, including proactive event monitoring, disaster planning and recovery, and help desk, as well as its own ’Q’-- branded shared-ride management software.

Tech Experts

Tom Fox, President
Monroe, Mich.

Focusing on a small geographic area, Tech Experts recently came to the help of numerous small businesses hit by devastating floods in June by offering free workstations, space and support.


David Powell, VP Managed Services
Birmingham, Ala.

A VAR 500 company, TekLinks features a slew of "Tek-" branded services such as TekVault (off-site backup), TekCloud (virtual servers), TekCare (managed network centers) and TekVoice (hosted voice).

Worldlan Technology

Randy Hall, Owner Medina, Ohio

Worldlan established national reach and tripled its revenue in the first 12 months with managed services. Worldlan transformed its model from 90 percent break-fix to 92 percent managed services, resulting in 1,000 more managed endpoints without hiring new staff.