Ten years ago, Toshiba seemed to be suffering from "a void of sense." It's an affliction that affects many companies, especially when it comes to establishing and maintaining ties to third-party allies,and it comes in many forms. Joe Formichelli, executive vice president of Toshiba America's computer systems group, was concerned about his company's last-place showing in CRN's Annual Report Card and wanted specific improvement in partner satisfaction. The company has made strides over the past decade; in 2010, Toshiba finished a close second place to Dell in the ARC's Notebooks/Mobile Computers category. Formichelli is currently senior partner at Core Strategies.