2011 Channel Champions: Support Satisfaction

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2. Support Satisfaction: Cisco

Category: Video Conferencing

Support Satisfaction Rating: 80.8

The only one of the five criteria in which Cisco did not score highest was Evaluation/Demo Equipment Policies, a criterion it lost to Microsoft. Cisco's overall subcategory score was two points higher than runner-up Microsoft's, and almost five points higher than last-place Polycom's.


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