2012 Channel Champs: How Well Do Vendors Support You?

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4. Support Satisfaction: VMware

Category: Server & Desktop Virtualization

Support Satisfaction Rating: 75.8

Among the five criteria for the support satisfaction subcategory, VMware won three in Server and Desktop Virtualization: Postsales support, general availability of technical training, and education and enablement. The vendor beat Citrix by less than half a percentage point for the overall subcategory win.

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