2012 Channel Champs: How Well Do Vendors Support You?

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2. Support Satisfaction: Microsoft

Category: Middleware

Support Satisfaction Rating: 76.6

Microsoft came in first in support satisfaction in Middleware. Of the five criteria, Microsoft won four: postsales support, evaluation and demo equipment policies, general availability of technical training, and education and enablement. It lost presales support to IBM. The greatest score difference was a nearly 8-point spread between Microsoft and last-place Oracle in education and enablement.

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